About the Role
Senior Business Operation Analyst
locations
USA – Remote
time type
Full time
job requisition id
R9068
The Senior Business Operations Analyst will work closely with Customer & Partner Experience (CPX) leaders to develop actionable insights, enhance analytics, and provide strategic recommendations to support the CPX team. They will liaise between CPX, Sales, Finance, Marketing, and IT as needed to bring together the right level of accurate information to empower the business to make data-driven decisions. This position requires a blend of analytical prowess, strategic thinking, business acumen, and strong presentation skills.
What You’ll Do
- Collaborate with stakeholders to gather and document business requirements, ensuring a clear understanding of objectives and deliverables
- Build metric dashboards based on business requirements
- Liaise with technical analytics engineers to access, validate, and automate data feeds
- Develop detailed documentation, including business requirements, functional specifications, and process flows
What You’ll Need
Minimum Qualifications
- 4+ years of experience in roles with analytical responsibilities.
- Bachelor’s degree – an advanced degree will be considered in lieu of experience
Preferred Qualifications
- Experience working in or supporting customer success organizations within the SaaS industry
- Familiarity with analytic and visualization tools: SQL, Python, Quicksight, and Workiva, preferred
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to lead client, stakeholder, and user-facing discussions.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
- Experience meeting critical deadlines, adapting quickly to shifting priorities, and managing multiple projects simultaneously
Travel Requirements & Working Conditions
- Minimal travel for internal meetings
- Reliable internet access for any period of time working remotely and not in a Workiva office.