Job Description

Sr. Business Data Analyst

Job Locations: US-Remote (Cloud Campus)

Requisition ID: 2022-28538

Category: Human Resources

Country: United States



Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.


  • Defining issues, establishing facts and drawing valid conclusions through data analytics and business knowledge
  • Developing, and maintaining ongoing metrics, reports, data mining, analyses, dashboards, etc. that drive meaningful and prompt actionable insights
  • Documenting and presenting key drivers of business results as well as go forward action plans through reports and presentations
  • proactively recommending process improvement opportunities to leadership
  • Be responsible for carrying out complex analysis of key Human Resources datasets and conducting appropriate data validation for the Human Resources organization
  • Define people data performance indicators and deliver metrics, reporting platforms, dashboards, and analytical models vital for collecting data backed insights as well as tracking and managing our business
  • Provide information on analytic results to Human Resource business and functional leaders using visualizations to communicate data and metrics
  • Spot vital insights and develop the framework for reporting HR data analytics
  • provide direction on maintaining databases through identifying data integrity / data conflict issues and recommended steps toward remediation.
  • maintain appropriate documentation and reference materials around business intelligence solutions and systems.
  • Facilitate the computerization of analytics and data collection processes for Human Resources
  • Support Human Resources business intelligence strategies with quantitative and qualitative data analytics
  • Identify HR business challenges and provide active support to leadership on completing process improvement projects
  • Work cross-departmentally on data-driven strategies that improve business processes and decision-making


  • Bachelor’s Degree (or equivalent experience) in business, technology, computer science, preferred
  • Good understanding of enterprise applications and business processes, as well as solid working knowledge of data management best practices and experience implementing and maintaining them
  • Proficient in MS Package, including PowerPoint, Excel, Word, etc
  • Proficient with data analytic tools such as Microsoft Power BI
  • Superior organizational, written, and oral communication and presentation skills
  • Ability to develop productive relationships across all departments and all levels of the organization
  • Ability to bring together different points of view, drive toward consensus, overcome barriers and move things forward
  • Ability to juggle multiple projects and priorities simultaneously
  • Sound judgment and strong influence skills
  • Superior collaboration skills.