Employer: Upwork

We are looking for a curious, driven Analytics Manager to help us keep Upwork safe from bad users and build an easy-to-use/low-friction platform for our good users. The Trust&Safety Analytics team works with Product and Operations to understand how both good and bad users interact with Upwork. We develop ways to predict who’s who and put in automated and manual safeguards to make sure that the good users can use Upwork easily and without risk while making it difficult for bad users to exploit the good.

You will lead and grow a small team of analysts working within Trust & Safety. Your primary responsibility will be to empower, guide, and up-level your team, so that they can contribute to the growth of Upwork. You will be a player-coach. A mentor/technical leader that your team can lean on while taking on the hardest problems in your domain!

The Upwork Analytics team harnesses a wealth of data to empower our leaders across the company and drive thought leadership on critical projects. We strive to constantly improve our understanding of how users grow their business through Upwork and lead key analyses that accelerate growth. This is an opportunity to join an outstanding and growing team with an inclusive culture that delivers meaningful insights to the entire company!

Your Responsibilities:

  • Be the rock that supports your team, the guide that shows them the path, and the leader that revels in their success.
  • Use outstanding technical/business skills to train/help your team while knowing when to step back and let them find their way.
  • Hold your team accountable while creating a safe/protected space to let them fail
  • Contribute to solving the complex problems inherent to a double-sided marketplace. Deliver undiscovered insights to key partners that compel changes in corporate strategy and product decisions.
  • Partner with the Leadership Team, FP&A, and the larger Analytics community in asking difficult questions about the inner workings of our marketplace, specifically as they relate to Trust & Safety, and then leading the effort to answer those questions.

What it takes to catch our eye:

  • Showcase extensive experience leading analytics projects end-to-end and thriving in a multifaceted, fast-paced environment. Show us that you’ve made a difference with tangible outcomes in previous roles.
  • Combine strong SQL skills, BI proficiency (Looker experience preferred but not required), a working knowledge of A/B experiments, and a demonstrable understanding of statistics.
  • Show passion for getting into the details – write code, dig into data, iterate quickly and take action.
  • Previous experience in a marketplace or eCommerce business.