Job Description
Senior Analyst, Technical Services
locations
Remote – Nationwide
time type
Full time
job requisition id
R015367
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
1. Manage timely review, escalation and/or resolution of software issues to ensure the needs of the organization and the clients are met.
2. Develop and maintain a professional relationship with stakeholders to promote software engagement through best practice, education and exceptional support.
3. Serve as an escalated point of contact for the client and oversees the delivery of high level of quality service to ensure satisfaction with our products and services.
4. Identifies, communicates, and works to resolves complex data quality issues.
5. Support the implementation of new technology solutions and maintain essential software operations.
6. Support the implementation of new technology solutions and maintain essential software operations
7. Collaboration with operational owners and leaders to identify new and ongoing software enhancements.