Job Description

Senior Analyst, Marketplace Health, Remote





About Veho

Veho’s mission is to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.

For too long, parcel delivery companies have focused solely on efficiencies and cost-management. Veho focuses on the end-customer. As the first technology company of its kind, Veho replaces the old delivery trucks with a platform of crowdsourced drivers and a network of hyper-local delivery stations. We partner with some of the most recognized consumer brands such as Warby Parker and Hello Fresh to provide an incredible experience with every delivery, and give customers control on how, when and where their package is delivered.

Customers LOVE us. Despite growing at a record-speed over the past two years, we maintain an incredibly high customer satisfaction rating of 4.9/5 stars, and an unprecedented on-time delivery rate of 99.9% – far above every other company in the country.

In short, we are building the logistics platform of the future.

Veho is backed by former top executives and board members at Uber, FedEx, UPS, eBay and Amazon, three former public company CEOs, early investors in Lyft and Instacart, as well as prominent venture capital firms General Catalyst, Tiger Global, and Softbank. We are a team of leaders who are passionate about building an incredible company that will change the face of this industry.

About the Role

As we continue to rapidly expand into additional markets, we are looking to add members to our Marketplace Operations team to support our Marketplace Health efforts. As a member of this team, you will play a key role in improving and creating strategies to trade off levers across driver compensation, incentives, driver recruitment, and others to determine the most optimal way for Veho to ensure our routes are sold.

In this role, you will need to develop deep expertise and understanding of how Veho’s processes, systems, and resources work, and how to use them to drive positive outcomes. Candidates must be comfortable working with data and leading analysis independently. Our team is data and insights-driven, so you’ll need to be comfortable combining both qualitative and quantitative insights to make decisions. You must also be able to translate these insights into action and have the ability to manage the implementation and execution of complex projects across multiple stakeholder groups.

This is a unique opportunity to be a part of a fast-growing team with massive potential for career growth.

What You’ll Do:

  • Help answer the questions “is our marketplace balanced? Do we have an optimal balance between package volume and driver-partner availability that allows us to effectively deliver on our customer promises“ and “where do we focus our attention and investment within our marketplace to get the best return”?
  • Create and execute a roadmap to make consistent improvements to core efficiency and/or value delivery metrics
  • Support the execution of ops experiments and rollout of new marketplace features and approaches in collaboration with Product, General Managers, and other cross-functional stakeholders
  • Improve processes to ensure the team is ready to improve and maintain our performance as the business grows 5x
  • Tailor marketplace operations and strategy based on nuances between cities in which we operate


  • 3+ years of experience that includes project management, analytics, and/or problem-solving
  • Is excited about digging deep into the data, isn’t afraid to challenge the status quo and can develop scrappy approaches to test and learn
  • Can translate complex analyses into actionable insights tied to business goalsIs detailed-oriented and an excellent verbal and written communicator
  • Thrives in a fast-paced environment, and is comfortable shifting priorities based on new insights and business needs
  • Can lead execution of complex initiatives and processes using project management best practices
  • Can effectively collaborate with other teams across the organizationIs a self-starter and has a desire to learn and grow
  • Strong alignment with Veho’s values
  • 2+ years in consulting, investment banking, private equity, logistics, operations management, or a high-growth startup is preferred
  • Prior experience in a high-growth marketplace business is helpful but not required
  • Familiarity or proficiency with SQL preferred

The starting salary for this role is $118,300. The actual salary is dependent upon many factors, such as: education, experience, and skills. The pay range is subject to the discretion of the Company.

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.