About the Role
Title: Senior Account Executive, KPPC
Location: Torrance United States
Job Description:
Overview
The Senior Account Executive will have primary responsibility for both core (California) and commercial account clients managed by Keenan Pharmacy Services (KPS). This includes clients participating in coalitions and private-label pharmacy programs across the country. The Senior Account Executive is responsible for driving service excellence to their assigned portfolio of clients. This includes, but is not limited to, executing client strategy, proactively delivering and communicating the effectiveness of Keenan Pharmacy Services, coordinating timely issue resolution and overall client support.
Keenan, an Accretive company, is an insurance brokerage and consulting firm meeting the insurance needs of hospitals, public entities and California school districts. Keenan specializes in providing consulting services in the areas of: employee benefits, workers’ compensation, loss control, financial, and property & liability.
This is a remote position anywhere in the USA, working PST hours.
What You’ll Do
- Serve as the primary point of contact to manage client relationships, cross selling opportunities, and provide proactive consultation related to service opportunities.
- Understand and follow through on technical issues related to KPS products and services.
- Use consultative sales techniques to suggest new services and pharmacy products and make recommendations based on analysis of customer’s existing benefit plans, circumstances and needs.
- Prepare and deliver client contracts/amendments for assigned book of business, ensuring all documents are fully executed in a timely manner.
- Develop and maintain successful relationships with new and existing marketing partners.
- Clearly communicate and promote the value of KPS products and services.
- Maintain thorough knowledge of KPS products and services.
- Deliver informative, well-organized, and accurate presentations.
- Understand how to communicate difficult/sensitive information tactfully.
- Communicate legislative changes related to pharmacy benefits.
- Assist with special projects as needed.
- Maintain a positive attitude and flexible hours.
- All other duties as assigned.
What You’ll Need
Candidate must be a self-starter, detail oriented, and possess excellent organizational and communication skills (verbal and written). Must be effective and comfortable with speaking and presenting in group settings. The ideal candidate will be able to organize and manage multiple priorities with acute attention to detail; build relationships and create a professional bond with internal and external customers; and excel in a fast-paced, demanding and unstructured environment.
- 8+ years relevant experience in Account Management or Service Delivery, including minimum of 5 years in PBM industry.
- General knowledge of the healthcare industry required.
- Strong focus on book of business client satisfaction and client retention results.
- Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
- Demonstrated ability to effectively communicate both verbally and in writing; verbally in both a one on one setting and in group settings, such as in a client presentation.
- Demonstrated ability managing projects, utilizing proven project management processes.
- Ability to travel.