Job Description

Scrum Lead

Remote – United States /

Technology AI and Engineering /

Full Time

/ Remote

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please complete the form at the following link: Trevor Candidate Accommodation Request Form

This form is only for accommodation requests for the interview process and we will not respond through this channel to requests for application status or to third party recruiting vendors.

About Trevor

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth, and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Role: Scrum Lead

Reports to: Director: Contact Center Technology

Level: Senior Associate

Location: This role will be remote in the continental US, Alaska, or Hawaii

Status: Exempt Full-time

Schedule: 9:00 am-6:00 pm local time

Salary Range: $75,000-$85,000/year

Status: Exempt

In the spirit of transparency and open communication, we wanted to share with you that The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes. The position for which you are being considered is not part of the bargaining unit because it is confidential, managerial, or supervisory, and you may be responsible for communicating management’s decisions to bargaining unit employees.

Overview of the role

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, fostering an inclusive approach to our direct work and engagement with Trevor colleagues across the organization, while continually growing our LGBTQ competency and awareness.

The Scrum Lead will be an experienced servant leader and coach for a cross-functional agile team operating in complex and cross-functional work across Trevor. The Scrum Lead will guide and facilitate the formation and maturing of Scrum teams involved in delivering business-oriented solutions through practical application of the agile-based SDLC (Software Delivery Life Cycle) and associated ceremonies, ensuring the agreed upon agile practice is being followed. Removing impediments and fostering a high performing team with a focus on continuous improvement resulting in high quality, as well as, a timely and reliable delivery cycle.

Who you are

  • Experienced. Proven knowledge and experience with agile software development methodologies, values, and procedures, especially Scrum. Demonstrated leadership ability to coach and mentor multiple agile teams through the forming, storming, norming, and performing stages to reach their highest potential.
  • Collaborator. A proven collaborator who approaches all work and interactions with empathy and inclusion. Recognized success in creating relationships with cross-functional teams from varying levels, working closely with colleagues to brainstorm ideas, discuss pros/cons, and develop ways forward. Proven ability to listen and respond to establish mutual understanding and trust. Experienced in fostering an environment where different opinions and approaches can be entertained, considered, and appreciated while working as a team to find a resolution
  • Communicator. Demonstrated ability to articulate thoughts and ideas clearly and effectively in written and oral forms to audiences inside and outside the organization. Proven skill in distilling complex information into compelling, easily digestible narratives; presents information in an inspiring and persuasive way. Skilled at conveying technical information to a non-technical audience
  • Focused on service delivery and adaptability. Demonstrates a commitment to outstanding internal and external service to our colleagues, the individuals we serve, our donors, and those with whom we collaborate and communicate. Proven focus on proactive and inclusive issue resolution and continuous improvement for all systems and processes. Demonstrated flexibility amid change, successfully juggling multiple deliverables and adapting to new situations with fresh ideas or innovative approaches.
  • Mission and Culture Aligned: Demonstrates awareness and support for The Trevor Project’s mission and vision: to end suicide, address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.

What you’ll do

  • Organize and lead Scrum ceremonies.
  • Oversee and manage scope, timeline, quality, goals, and deliverables that support business goals.
  • Build a trusting and safe environment where others feel comfortable raising issues and providing feedback, with an emphasis on productive conflict resolution and problem-solving
  • Prepare and present reports on the progress and success
  • Coordinate activities with other teams across the program
  • Partner with and support the Product Managers
  • Participate in the Scrum of Scrums and partner with other Scrum Leads
  • Coach the team to higher levels of maturity at a pace that is sustainable and comfortable for the group and organization
  • Ensure groups are held accountable to agile SDLC (Software Delivery Life Cycle) tenants and their internal working agreements, including use of appropriate tools, standards, and best practices
  • Promote and demonstrate core agile principles of collaboration, prioritization, team accountability, and visibility
  • Ensure the team tracks and communicates progress and metrics to the appropriate resources.
  • Support and empower the team to make appropriate commitments through story selection and task definition.
  • Empower the team to self-organize around achieving their commitments
  • Identify and remove any impediments/distractions that interfere with the team’s ability to deliver against their commitments
  • Challenge and enable the team to improve continuously
  • Other relevant tasks, duties, or special projects as assigned