Job Description
Salesforce Administrator
Location: Remote, US
About Presence
Presence is the leading provider of teletherapy solutions for children with diverse needs. Through its award-winning technology, Presence connects speech-language pathologists, occupational therapists, and behavior and mental health specialists to hundreds of schools, districts, and organizations nationwide. The company’s growing network of 2,000+ clinicians has delivered more than 5 million teletherapy sessions to students across 45 states. Presence is backed by Spectrum Equity, TPG’s Rise Fund, and Bain Capital Double Impact.
Why is this role important?
Our engineers are responsible for building world-class user experiences. The person in this role will play a key role in the engineering team and at PL.
Qualifications
- Bachelor’s degree in computer science, information technology, or related field
- 2+ years of experience as a Salesforce Administrator or similar role
- Strong analytical and problem-solving skills
- Experience with Salesforce configuration and customization, including creating custom fields, objects, and page layouts.
- Advanced knowledge of SOQL and dataloader.
- Proficiency in creating custom reports and dashboards to provide business insights
- Knowledge of data management best practices and experience ensuring data quality and accuracy
- Ability to work collaboratively with other members of the team and provide training and support to Salesforce users
- Must have Salesforce Certified Administrator certification.
- CPQ knowledge is a plus.
Responsibilities
- Administer Salesforce.com, including data migration, customization, and system configuration. This includes maintenance, system enhancements/upgrades, creation of reports and dashboards, end-user training, and data integrations, while ensuring data hygiene and integrity.
- Collaborate with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment.
- Manage all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
- Configure Salesforce features, including Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Manage sandbox environments.
- Utilize workbench to write SOQL queries and data loader when needed.
- Identify and gather requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience.
- Design and create custom reports and dashboards to provide business insights
- Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.com.
- Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, and data integrity.
- Collaborate with stakeholders to ensure data integrity and operational reliability of our business analytics and processes.
What are some of the benefits we offer?
- Comprehensive Medical Coverage includes Dental and Vision
- Flexible PTO
- 11 Company Paid Holidays
- Benefits Package: including 401K savings plan and access to an Employee Assistance Program.
- $500 home office stipend
- Paid Life insurance, AD&D., and disability benefits
- Paid parental and caregiving leave
- Eligibility to apply for a Professional Development Scholarship.
- Inclusive Culture: We are intentional about creating a culture that is fun and inclusive.
This role is also eligible to participate in Presence’s equity plan subject to the terms of the applicable plans and policies.
An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions.
Salary $85,000.00 annually
Where is this position located?
- This position is remote for US based only
- Ideal candidates resides in EST or CST time zone
- Presence is headquartered in New York City with our clients located throughout the U.S
- All employees commit to being available on-camera for our Core Working Hours, 12:00 pm-5:00 pm EST M-F