Job Description
Title: Sales Enablement Learning Systems Manager
Location: Remote (USA)
JobDescription:
As our Learning Systems Manager, you will be responsible for administering, supporting, and continuously improving the Sales Enablement Learning and Content Management Systems to support effective enablement initiatives. You will execute and strategize on content standards and system procedures in collaboration with the Sales Enablement team and leadership.
The successful candidate will have a strong technical background, excellent organizational skills, and the ability to collaborate with stakeholders across the business to ensure the successful implementation and ongoing management of learning technology. The ideal candidate will also have experience in developing learning content, audio/video content, and graphics. The ideal candidate thrives in a fast-paced, high-growth environment where priorities encourage you to find creative, informed, and innovative learning solutions to business problems.
Key Responsibilities
- Provide daily support and management of Content/Learning Systems; including user support, troubleshooting, and system updates
- Interfaces with vendors to resolve issues, serving as liaison between PagerDuty and vendor on awareness/communication regarding vendor roadmaps, features and customer success stories.
- Strategize, develop, and execute content standards for Learning Systems
- Load, configure, and update content, structure, and assets into Learning Systems
- Develop and maintain a systems governance framework
- Partner with the Sales Enablement team and content contributors to ensure that sales teams have access to the most accurate, up-to-date, and on-brand content
- Facilitate content organization/taxonomy/workflow
- Generate and analyze reports to track user progress, completion rates, and other relevant metrics.
- Create custom reporting dashboards to share with the business.
- Provide insights and recommendations based on data to optimize training programs and enhance the effectiveness of learning initiatives
- Assist in the development of learning content, including developing topic hubs in Seismic, training videos, graphics, and others as needed.
Minimum Qualifications
- Bachelor’s degree
- Outstanding communication and collaboration skills
- 5 years of experience with Content/Learning Management Systems (Seismic, MindTickle, Highspot, etc.)
- Ability to work with multiple stakeholders and strong relationship building skills
- High adaptability in flexibility, including the ability to manage multiple and competing priorities, quick deadlines, and constant change
- Proven experience in organization and project management within the context of educational initiatives, ensuring that projects are completed efficiently and align with company/team goals.
- Proficiency using Google suite
- Excellent problem solving skills
- Familiarity with value selling and associated skills along with sales methodology is a plus (MEDDPICC, Force Management, Winning by Design, Challenger, Sandler,
- BANT, etc.)
- Experience with data analysis tools like Tableau, Microsoft BI, etc.
- Sales Enablement experience
Preferred Qualifications
- Experience using learning technologies with an innovative design approach that is not constrained by what tools and technology are available today
- Experienced in creating learning content using authoring tools such as Articulate Rise, Absorb, Canva/Adobe, and Camtasia.
- Understanding of design principles, how to avoid cognitive load, and how to make content quickly consumable for Sales
- Experience using project management tools such as Asana and Monday.com
- SaaS experience
- Relevant certifications in LMS administration are a plus