At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview
The Central Services organization provides the resources required to deliver solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Mobile Data Computing, Situational Awareness, Investigative tools, among other offerings.

Job Description
Works with the customer to understand comprehensive business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include System Provisioning, Workflow Configuration, UI Customization, Training MSI PremierOne RMS, Conducting BPR, and Go Live Support. Responsible for setup and installation of technical systems, applications, or process designs for clients purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements.

Preferred Qualifications:

Technical expert in PremierOne Applications.

Excellent written and verbal skills in order to respond to RFP’s and/or assist in the migration quotes of our current customers.

Ability to work on a large/complex project independently.

Create and deliver customized training (both remote and onsite)

Must be able to execute, create, review, and modify ATP’s.

Excellent interpersonal communication skills.

SME on PremierOne CAD or RMS products.

SME on Client Installation of MSI products.

SME on UCR (NIBRS or SRS)

Ability to produce and deliver Business Process Review.

Lead and organize AS resources on complex projects.

Identifies and mitigates risks and communicates those to management.

Creates formal documentation for peers.

Trains and mentors new employees.

Primary point of contact for application related issues.

Works with Product Management to communicate enhancement requests.

Ability to provide all required customer training without assistance.

Must be able to obtain necessary security clearance as required by government contract.

Must be able and willing to travel up to 75% of the time.

This position is a remote position and candidates can be located anywhere in the US. It is extremely preferred that candidates reside in the California area.

This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Salary Range: ​$70,300 – $128,800 per year

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Basic Requirements
College Degree in Business, Communications, Computer Science, Criminal Justice, Management, Technology

5+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications.

Must be able to obtain background clearance as required by government customer.

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
50-75%

Relocation Provided
None

Position Type
Experienced

Referral Payment Plan
Yes
Our U.S. Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!