Support.com, Inc. (NASDAQ: SPRT) is a leading provider of customer and technical support solutions delivered by home-based employees. For more than twenty years, the company has achieved stellar results for global enterprise clients and top-tier businesses. Support.com’s proven, omnichannel solutions have been specifically designed and optimized for the homesourcing environment, resulting in industry-leading NPS scores and first call resolution rates. The company efficiently meets changing client needs through its highly-scalable, global network of home-based employees and secure, proprietary, cloud-based platforms.

  • 1 year of related experience in a customer service environment
  • Hardware / Software technical support    
  • Troubleshooting Windows XP, Vista, 7, 8, 10, and macOS Platforms    
  • Home networks (wired and wireless) using multiple network technologies such as switches, routers, printers, IoT Devices, etc…    
  • Internet connectivity using cable, DSL, satellite, dial-up
  • Internet security 
  • Successfully pass our technical test and complete our interview process    
  • Maintain good attendance    
  • Must complete a pre-hire drug screen and background check    
  • Experience in the work from home environment is a plus   
  • Must be at least 18 years

About the Role

As a member of this best-in-class technology services team you will:   

  • Answer inbound calls and greet customers
  • Determine scope of customer issue in an effective and professional manner
  • Manage credit card processing when necessary
  • Encourage completion of customer survey
  • Effectively resolve customer issue in a timely manner
  • Properly document all customer interactions
  • Adhere to quality standards determined by company and client
  • Represent company in a professional and ethical manner
  • Maintain high level of customer satisfaction with focus on first call resolution
    • Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs.

Responsibilities (Including, but not limited to)Support.com, Inc. (NASDAQ: SPRT) is a leading provider of customer and technical support solutions delivered by home-based employees. For more than twenty years, the company has achieved stellar results for global enterprise clients and top-tier businesses. Support.com’s proven, omnichannel solutions have been specifically designed and optimized for the homesourcing environment, resulting in industry-leading NPS scores and first call resolution rates. The company efficiently meets changing client needs through its highly-scalable, global network of home-based employees and secure, proprietary, cloud-based platforms.

  • 1 year of related experience in a customer service environment
  • Hardware / Software technical support    
  • Troubleshooting Windows XP, Vista, 7, 8, 10, and macOS Platforms    
  • Home networks (wired and wireless) using multiple network technologies such as switches, routers, printers, IoT Devices, etc…    
  • Internet connectivity using cable, DSL, satellite, dial-up
  • Internet security 
  • Successfully pass our technical test and complete our interview process    
  • Maintain good attendance    
  • Must complete a pre-hire drug screen and background check    
  • Experience in the work from home environment is a plus   
  • Must be at least 18 years

APPLY HERE