Job Description

Registration Manager

Location: United States

BCD Meetings & Events: Registration Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth.

About the role:

The Registration Manager is responsible for all aspects of attendee management, communication, and attendee reporting. This position is responsible for supporting the client in planning successful meeting and events by managing the registration process while maintaining a high level of customer service to the client and meeting attendees.

As a Registration Manager you will focus on

Website Management:
Build and maintain registration websites for each assigned event via CVENT. Oversee all aspects of the website design, keeping close eye on details and client led changes to the site. Included in this process are also invitation and email confirmation design and management.
Design and build websites with advanced needs when requests are made. This includes, but is not limited to background image placement, HTML coding, table creation, background and font color changes, alignment of images, etc.
Keep abreast of new technologies & ideas that can enhance the process, design, functionality, or manageability of development and maintenance
Understand Client Brand and how to ensure sites are in compliance.
Troubleshoot registration issues and answer any questions program managers or clients may have while managing the day to day registration of the program.
Ensure distribution of host and attendee surveys, compile results.
Must be able to work via project plan.

Attendee Management:
Work directly with client prior to website development to assess program reporting needs and client’s desired reporting schedule once registration opens. Consult with client to ensure that reporting plan achieves client objectives in the most efficient manner. Recap reporting plan to client and to program manager.
Ability to identify resources in a complex organization to effectively get results.
Develop and maintain relationships with all meeting contacts to ensure repeat and new business.
Setup initial registration call with client to discuss the registration process including costs, air process, registration software capabilities, , reporting and other registration steps.
Oversee and monitor attendee registration process and update client as needed.
Manage all aspects of the room block, including but not limited to exercising attrition, securing additional rooms, and rooming list accuracy. Communicate rooming details directly to hotel and review associated contract terms with purchasing manager and/or client.
Update revised room blocks accordingly in registration database.
Report final quality control of all event reports for assigned programs to ensure accuracy and completeness.
Identify travel parameters, perform QC processes on arranged air travel and serve as an escalation point between air team and client for approvals on any flights outside meeting parameters.
Ensure arrival/departure manifests are accurate and communicated to ground supplier(s), and/or program manager/client.
Communicate flight changes to suppliers and program manager/client once final manifests have been submitted to team and suppliers.
Expected to treat colleagues, employees, and suppliers with whom you interact with respect and dignity.
Responsible for protecting confidential information of BCD Meetings & Events and Client.
Conduct oneself in a professional and approachable manner at all times.
Work independently in the absence of supervision.
Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.

You Might Have

2 plus years of registration management or comparable experience required (i.e. event registration, database management, meeting planning, etc.)
2 plus years hands on experience with web development in any registration technology required. (Eventdex, Aventri, Lanyon, SignUp4, Cvent, StarCite RegOnlineor RegWeb)
Ability to quickly adapt to and learn new technologies
Bachelor degree preferred
CMP a plus
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint