Job Description
Quality Specialist, Weekend Shift
Location: United States – Remote
About the Team
Strategy & Operations oversees strategic growth at DoorDash. Together, we’re building the world’s most efficient and reliable same-day logistics platform to fulfill our vision of empowering all local businesses. The Dasher & Logistics team’s goal is to ensure every delivery goes well. We prevent problems for customers by working across merchant operations, dasher operations and our logistics system.
About the Role
As a Quality Specialist you will be responsible for driving improvements to DoorDash delivery quality at the lowest level of detail. In this role you’ll perform daily operational tasks to maintain delivery efficiency, including executing a playbook to maintain delivery quality during weather events, researching local events that may impact business operations, communicating with cross functional stakeholders, and updating reporting to be viewed by Dasher & Logistics leadership.
This role is perfect for those interested in identifying trends with data, executing actions in real time, and learning how to operate in a fast paced, growing company.
You’re excited about this opportunity because you will
- Work with the Dasher & Logistics team to implement plans for weather, holidays, and special events that can impact delivery quality for customers.
- Identify and diagnose issues cross-functionally to improve the speed and performance of deliveries.
- Maintain market reports & collaborate with Dasher & Logistics team on report’s findings
- Take part in building our new processes and testing tools to further improve Dasher supply efficiency.
- Communicate with cross functional teams, including Merchant Account Owners, regarding questions on delivery quality
- Interact with Merchants, Dashers, and Consumers to drive Quality initiatives forward
We’re excited about you because
- High school diploma or equivalent. Bachelor’s degree or equivalent preferred
- Excellent attention to detail
- Strong project management skills and the ability to run multiple projects simultaneously
- Highly motivated, positive, and passionate about DoorDash and our customers
- A can do, No Task is Too Small! attitude
- Ability to work on weekends and holidays
- SQL and Excel knowledge is a plus
- You’re a Team player and are willing to help your peers tackle problems together
- You are comfortable working a consistent shift involving weekends of 7am – 3pm Pacific Time/10am – 6pm Eastern Time