Job Description

Location: United States (Remote)

Project Manager, Professional Services

This position can be remote and be based anywhere in the US.

About Pantheon

Pantheon’s WebOps Platform powers the open web, running sites in the cloud for customers including Stitch Fix, Okta, Home Depot, Pernod Ricard and The Barack Obama Foundation. Every day, thousands of developers and marketers create, iterate, and scale websites on the open web to reach billions of people globally. Pantheon’s SaaS model puts large and small web and digital teams in control of increasing the performance of their teams, websites, and marketing programs. Pantheon cloud native software includes governance, security and collaboration tools that make it easy to securely manage a single website or thousands of websites across multiple teams in one platform. The built-in ability to simultaneously create, test, deploy and run live sites with unrivaled hosting speed, scalability and uptime give marketing teams the agility to win in the dynamic world of digital marketing.

With 35% of the web running open-source and significant investments in a $200 billion total addressable market, we are growing aggressively into a huge market opportunity and looking to expand our organization.

The Role

Pantheon’s Professional Services team directly supports our largest and most strategic customers, helping them painlessly migrate onto our platform and derive immediate and ongoing value from working with us.

We are seeking a passionate, driven, and energetic Project Manager to join our Project Management Office (PMO) team within Professional Services. As a Project Manager, your job is to ensure that our complex engagements are planned and delivered with the high quality and precision that our clients have come to expect from the PS team. You will be the glue that keeps clients, partners and internal resources working together efficiently and all stakeholders up to speed on the status, next steps, and timing.

Cool Stuff You’ll Do

  • Act as a communication point between the customer and the rest of the teams in the Pantheon organization for issues that block the successful completion of an engagement.
  • Communicate project status to all stakeholders including the clients as well as internal stakeholders.
  • Provide feedback to the product team to constantly push the needle forward and ensure that we have a finger on the pulse of our clients’ needs.
  • Be a part of bringing new products and service offerings to market during our Limited Availability and Early Access Phases of product launch

What You Bring To The Table

  • BA or BS or equivalent experience in software project management
  • Experience managing multiple projects, or experience in a role working as a liaison between multiple customers and an internal team to solve problems.
  • Awesome communication skills both online and on calls
  • Conflict management skills
  • Interpersonal skills
  • Experience resetting expectations and discussing scope
  • Can translate customer needs into tickets/comments for the rest of the PS team
  • Familiarity with Jira and Communication tools like Slack, Google Sheets, etc.
  • Knowledge of the fundamentals of project management.

Bonus Points For

  • PMP or CSM certification
  • Experience with Pantheon’s Platform or other Drupal/WordPress development/hosting platforms
  • Familiarity with the Drupal & WordPress development community
  • Technologies like php, html, css, javascript, git, drush, and more
  • Experience with continuous delivery, devops and agile workflows
  • Experience with accessibility, security or performance auditing
  • Experience with decoupled website architecture

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

  • Industry competitive compensation and equity plan
  • Flexible time off and sick days
  • Full medical coverage (medical, dental, vision)
  • Top-of-line equipment
  • Fun at WordPress and Drupal community events
  • Extra benefits like a stipend for reading books and your workouts
  • Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security

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Visa Sponsorship is not available at this time.