About the Role
Title: Project Manager
Location: Remote – North America
Job Description:
Narvar is Growing! We are seeking a skilled Project Manager, US-based, with expertise in managing strategic and enterprise implementation projects, and a strong customer advocate with industry knowledge.
As a Project Manager, you will be joining a dynamic Professional Services team consisting of Project Managers and Customer Engineers who are passionate about our customers, solutions, and industry. The ideal candidate is highly accountable, has proven global customer-facing experience, has managed a large portfolio of parallel projects, and thrives in a fast-paced working environment.
Day-to-day
- Manage projects end-to-end for our Strategic and Enterprise retailers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, to launch and post go-live hypercare support.
- Lead cross-functional teams formed to onboard customers, including customer engineers and carrier engineers, and drive successful end-to-end delivery of projects
- Provide consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product time to value
- Communicate clearly and proactively with the customer and internal teams to establish credibility and ensure on-time project delivery
- Effectively manage escalations and scope change and implementation of multi-phased projects or programs including monitoring project quality, timeline, hours allocation, risk and performance
- Effectively provide workarounds and find out- of-the-box solutions where applicable
- Be part of best-in-class international Professional Services team via documentation creation, process improvements, and automation mindset
- Drive post-launch postmortem for knowledge sharing and learning.
What we’re looking for
- You have expertise in managing global, multi-brand, multi-region, large ecommerce projects and demonstrate a strong command of project management such as phasing, milestone tracking, and driving the customer experience towards successful launch.
- You thrive in a fast-paced environment and have strong time management and prioritization skills.
- You are able to build playbooks, execute against playbook milestones and project tasks created to improve delivery efficiency and productivity.
- You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting or systems integration roles
- You have the ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
- You are organized and disciplined about reporting externally and internally on project progress, changes and risks
- Able to work efficiently with high accountability – both individually and in a team.
- Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset.
- You have executive-level interpersonal, project management, writing, communication, and problem-solving skills
- You demonstrate a strong understanding and can lead technical discussions about API connections, logistics and carrier integrations, data transformation as well as technical expertise with reading JSON files. Coding proficiency is not required.
- Able to work and communicate effectively with both technical and business stakeholders
- SaaS/Startup/Ecommerce experience is mandatory
- Experience with retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics is a plus