Job Description
Project Manager
at PerfectServe
Remote
What is PerfectServe?
PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.
By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.
Position Overview:
The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. The Project Manager will be the primary contact with the customer during the implementation working collaboratively with the customer project manager. The Project Manager will be responsible for managing multiple small and large scale projects following the PerfectServe Project Management Methodology.
Primary Duties and Responsibilities:
- The Project Manager performs a wide range of duties including some or all of the following:
- Plan the project
- Coordinate transitions from sales to services and eventually transition to customer success for long-term support
- Facilitate the definition of project scope, goals and deliverables
- Define project tasks and resource requirements
- Modify standard project plan to meet the requirements listed in the Statement of Work
- Determine key project success factors for the project that will be evaluated upon completion
- Staff the project
- In consultation with the implementation managers, assign the appropriate resources to the project plan
Position Description:
- Ensure all project team members understand the project scope and success factors captured during the sales to services hand-off
- Provide direction and support to the project team
- Implement the project
- Use EPM tool to track project progress, monitor project plans, work hours and budgets
- Execute the project according to the project plan
- Facilitate weekly project status calls with the customer project manager
- Provide clear communications with the customer regarding project expectations
- Provide monthly status reports to all key stakeholders (internal and external)
- Develop relationships with hospital senior leadership team
- Control the project
- Manage project budget
- Manage project resource allocation
- Maintain project issue and risk log and create mitigation strategies when needed
- Review, track and manage project change orders
- Present reports defining project progress, problems and solutions
- Monitor and trigger appropriate billing milestones per the signed agreement
- Facilitate the project transition to account management and support once all project deliverables have been completed per the project plan
- Evaluate the project
- Prepare project completion documents and ensure all required project close out documents are obtained
- Ensure that the project deliverables are on time, within budget and at the required level of quality
- Evaluate the outcomes of the project as established during the planning phase
- Travel: 25% or as required
Skills/Qualifications:
- Minimum 2 years’ experience in project management
- Knowledge of project management techniques and tools
- Proven experience in strategic planning, change management and risk assessment
- Proficient in MS Project and the MS Office Suite of products
- Knowledge of Healthcare industry is a plus
- Excellent listening and communication skills
- Proven ability to work effectively both independently and in a team based environment
- Strong multi-tasking and organizational skills
- Demonstrated willingness to be flexible and adaptable to changing priorities
- Critical thinking and problem solving skills
- Strong presentation and documentation skills