Job Description

Project Manager


United States – Virtual Location

time type

Full time

job requisition id


Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Project Manager Responsibilities

  • Lead cross-functional projects across multiple global business units. Lead the operational planning and design for the implementation of prioritized workstreams.
  • Apply a consultative approach to assist with functional & technical workstreams.
  • Comprehend overall project scope and dependencies and how individual project actions or deliverables align to them.
  • Define project success criteria and disseminate them to involved parties throughout the project life cycle.
  • Accountable for delivering on team goals and deliverables.
  • Effectively communicate project updates to all levels of organization in a manner appropriate to the targeted audience, from individual contributor team member to executive team.
  • Implement standard methodology project management capabilities aligning to GBT PMO standards.
  • Effectively facilitate cross-functional, and business process discussions in a productive manner while not necessarily being the Subject Matter Expert.
  • Prepare steering committee and executive-level materials and present to executives, vendors, and customers.
  • Handle and establish relationships with key decision makers from project inception to post-deployment while simultaneously ensuring sponsor and end-user happiness.
  • Cultivate a collaborative approach while problem solving in a group setting with the project team.
  • Proactively identify and resolve issues and conflicts within the project team.
  • Plan and schedule project timelines and achievements using appropriate project portfolio management software, proactively identifying, and managing project dependencies and critical path across multiple work stream to deliver encouraged results.
  • Proactively identify and manage project risks and issues throughout the lifecycle of a project.
  • Estimate the resources and participants needed to achieve project goals and work with other department managers to acquire commitments on assignments.
  • Anticipate and respond to project adjustments and alterations promptly and efficiently.

Project Manager Qualifications:

  • 7+ years’ hands-on experience leading sophisticated program/projects is required. This includes project planning, project controls/monitoring, budget management, setting and managing customer expectations.
  • In depth knowledge of global cross functional environments.
  • Proficiency in project management software such as MS Project and Smartsheet as well as MS Office applications for reports, analysis, and presentations is required.
  • Ability to lead multiple project teams and projects simultaneously.
  • Excellent interpersonal skills with the ability to influence and establish positive working relationships across all levels throughout the organization.
  • Meticulous with a proven history as a self-starter who can work independently with minimal supervision.
  • Excellent problem-solving, analytical, and critical thinking skills to effectively respond to shifting priorities, demands and timelines.
  • Experience in leading people in all aspects of their professional development such as leadership, methodology, tools, people skills and navigating politics.
  • Demonstrated track record of consistently encouraging a culture of teamwork, collaboration, continuous improvement, and project delivery excellence.