Job Description
Title: Program Manager
athenaNet, Product Operations
Location: Remote
Position Description
Join our dynamic team as a Program Manager, athenaNet Product Operations, and play a crucial role in revolutionizing healthcare technology. If you are a detail-oriented and experienced professional with a passion for optimizing processes and enabling exceptional care, this is the perfect opportunity for you.
At Eleanor, our mission is to provide comprehensive and accessible healthcare resources to our members. As a Program Manager, you will contribute directly to the success of our mission by optimizing critical operational and clinical workflows, improving the provider experience, and enhancing our digital platforms. With a strong understanding of athenaNet, our Electronic Health Record (EHR) system, you will lead the implementation of process improvements and complex configuration changes.
Your program management skills will shine as you collaborate with cross-functional teams, including product management, engineering, design, clinical, data, revenue, marketing, sales, and operations. Together, we will architect efficient solutions using a relationship-centered approach, ensuring that our proprietary technology platform meets the needs of our clinical teams and the populations we serve.
Responsibilities:
- Collaborate with cross-functional stakeholders to architect and implement efficient EHR solutions, leveraging your expertise in athenaNet.
- Identify themes, develop initiatives, and implement risk assessment and mitigation plans in collaboration with our leadership team.
- Make informed decisions using objective and subjective data and stakeholder buy-in, measuring success along the way.
- Facilitate prioritization discussions, gain alignment, and provide transparency and input for athenaNet optimization initiatives.
- Design and develop workflow enhancements aligned with best practices established by our lead care team members.
- Provide tier 2 support for athenaNet-related issues and requests from our internal users, utilizing ticketing systems such as Jira and Monday.com.
- Troubleshoot system issues and collaborate with Athenahealth for resolution.
- Manage the backlog and prioritize work for the execution of new configuration requests, optimization initiatives, and other related tasks.
- Be the voice of our members, staff, and providers by thoroughly understanding their needs through user research and usability testing.
- Leverage user feedback to drive better decision-making and meaningful outcomes for the business.
- Streamline tier 2 support tickets by empowering tier 1 support with operationalized tasks.
- Support onboarding and offboarding processes related to athenaNet usage and access.
- Provide consultative expertise for integration projects between athenaNet and our proprietary technology platform.
- Support the configuration of new market rollouts and provider additions/changes in athenaNet and our revenue cycle management solution.
Qualifications:
- Experience as a Program Manager, with a strong understanding of athenaNet (athenaClinicals) and Athenahealth’s revenue cycle management solution.
- Excellent interpersonal skills and the ability to collaborate with diverse teams and stakeholders.
- Technical expertise and creative thinking capabilities to plan and strategize new process rollouts.
- Proficiency in managing ticketing systems such as Jira and Monday.com.
- Strong troubleshooting skills and the ability to partner with external vendors for issue resolution.
- A passion for improving healthcare processes and enhancing the provider experience.
- Strong organizational skills to manage backlogs, prioritize work, and drive execution.
- User-focused mindset with experience in conducting user research and usability testing.
- Ability to support integration projects and coordinate specific needs with external representatives.
- Proactive and adaptable approach to problem-solving in a fast-paced environment.
Preferred:
- Strong understanding of medical workflows
- Experience in the SUD and/or Behavioral Health field
Benefits:
Eleanor Health offers a generous benefits package to full-time employees, which includes:
- Flexible PTO policy and a remote work environment- unplug, relax, and recharge!
- 9 observed company holidays + 3 floating holidays- We encourage you to use the additional 3 floating holidays to accommodate personal beliefs/practices
- Wellness Days – In lieu of Sick Time which typically applies only when you are ill, we encourage you to proactively manage your overall wellbeing, both physical and mental, as well as the wellbeing of those who play important roles in your life.
- Fully covered medical and dental insurance plan, with affordable vision coverage.- We are a health first company, and we strive to make our plans affordable and accessible
- 401(k) plan with 3% match. We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.
- Short-term disability- We understand that things happen, we want you to feel comfortable to take the time to get better.
- Family Medical Leave- Eleanor Health’s Paid Family & Medical Leave ( PFML ) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that they or a family member/significant other might be facing.
- Wellness Perks & Benefits- Mental Health is important to us and we want our employees to have the accessibility they deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
- Mindfulness App Reimbursement
- 1 year subscription to TalkSpac
- Paid Membership to Health Advocate, One Medical, and Teladoc