About the Role
Program Manager
Remote
Technology
Minneapolis, Minnesota, United States
Description
Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today’s multi-channel contact centers. We are in an exciting growing phase and now is an excellent time to join and help us develop even further as a company.
At Calabrio, Product Operations is a new organization that supports over twenty software development teams across the US, Sweden, Canada, and India. Our mission is to optimize the intersection of Product and Engineering by curating data, enabling insights, and codifying ways of working. We establish processes that make data insights available to empower decision making in Product and Engineering, enable Agile practices to grow and mature in a healthy way across development teams, and provide technical program management to ensure delivery of key initiatives and cross-departmental projects.
As a member of the Product Operations team, the Program Manager will ensure the success of cross-functional programs, while also devoting a percent of your time to Coach Agile teams. This role will work with Product and Engineering along with other stakeholders like Product Marketing, Sales, GTM, and Support and report directly to the VP of Product Operations.
What You’ll Be Doing:
- Manage cross-functional technical programs, recommend updates to methodologies, operations, and process documentation.
- Develop and maintain program progress reports for the program team and for Executive Leadership.
- Generate program artifacts like conceptual/logical architectures, process flows, integration design documents, or risk assessment templates.
- Maintain communication regarding any updates or additions to process and/or documentation.
- In addition to program management, provide overall guidance for 1-3 scrum teams on Agile/Scrum best practices, leading agile ceremonies like backlog grooming, sprint planning, daily stand-ups, and retrospectives.
- Support Product Portfolio Planning (weekly, quarterly, and Annual Planning rhythms).
- Working with other Agile Coaches and Program Managers with Product Operations on new processes and strategies to improve how teams collaborate and deliver work.
Requirements
- 3-5+ years’ experience in one or both:
- as a technical Program Manager or Project Manager in product/software development environments operating under Agile methodologies
- as an Agile Coach, Sr Scrum Master, or similar Agile leadership roles
- Experience with program/product management tools like Azure DevOps, Jira, or Confluence
- Experience with facilitation tools like Miro or Lucid
- You have a strong interest in flow efficiency and optimizing processes
- A background in systems engineering or software product development is advantageous