Job Description
Program Manager
at Cro Metrics
Remote
The Program Manager
As a Program Manager at Cro Metrics, you will work closely with our Growth Strategists to execute successful web experimentation and personalization for a diverse group of clients. You are a natural leader and keep external and internal stakeholders informed through our engagements. You shepherd A/B/n tests from concept through launch, respond to client requests and keep team members and clients accountable for follow-ups and action items. Program Managers focus on tactical execution of programs which enables our Growth Strategists to focus on building client strategies, data and results analysis, insights/iteration, and ideation.
Day-to-day Responsibilities
- Working with engineering and QA teams to move tests through implementation while balancing timeline, quality, and scope.
- Writing A/B test requirements, creating mockups (annotated screenshots, simple designs)
- Updating clients on test status, seeking approvals
- Account management: fielding and routing client questions and issues, disseminating action items
- Managing weekly agendas, scheduling, capturing meeting takeaways and distilling them down into reference notes and action items
- Assistance with organizing and building client presentations
Experience and Skills
- An eye for detail and organization
- Ability to juggle multiple initiatives at once
- Strong communication skills
- A/B testing knowledge is a plus
- UX/UI and web analytics experience is a plus
- Professional services (agency) experience is a plus