Job Description
Program Manager
Remote
United States
AM&CS
Description
Current Health is seeking a Program Manager to join the Professional Services Project Management Office (PMO). The Program Manager will play an essential role in the proactive management, coordination, and oversight of large, multi-project programs for our most complex enterprise customers. The Program Manager leads the creation of all project/program management materials and collaborates with relevant stakeholders to ensure deliverables meet agreed-up deadlines. The work includes but is not limited to designing and creating program/project assets for engagements at all stages, facilitating project communication through various channels, removing roadblocks, and ensuring that every part of the overall program is managed, documented and meets the desired expectations.
The ideal Program Manager candidate is a naturally curious problem solver with exceptional communication and organizational skills, a results-oriented mindset and a commitment to stakeholder engagement. They’re passionate about building relationships in complex healthcare settings and are driven to successfully plan, execute, and oversee programs that align with organizational goals and deliver exceptional value.
This position will report to the PMO Senior Program Manager.
Responsibilities
Generates, maintains and organizes work planning documents and coordinates delivery of all program deliverables and artifacts. Conducts routine analysis to track program progress and update plans as needed.
Successfully collaborates with Current Health teams and customer stakeholders to identify, deploy, evaluate, and scale complex programs at enterprise level healthcare organizations.
Program manages multiple project teams and delivery of projects within a regulated medical device quality process.
Ensures adherence of the program to all compliance, regulatory and accreditation standards, along with best practices.
Reviews existing contracts and agreements to identify and plan for outlined deliverables
Reports program status to senior management and customer senior leadership and executives through written and verbal communication.
Requirements
Skills & Competencies:
Excellent project management skills: ability to identify, analyze and manage dependencies, anticipate risks, raise and resolve issues in a timely manner, track and communicate project status, plans, issues, timelines and action plans
Detail oriented with the ability to organize and structure ambiguous issues/problems into solutions
Positive attitude and willingness to take on multiple projects, collaborate with co-workers
Independently take initiative and is able to run with new assignments
Collaborate with cross-functional teams to make informed decisions that align with project objectives and organizational goals.
Create and edit a variety of written materials, including reports, memos, emails, and documentation.
Communicate effectively with executives, team members, clients, and stakeholders during meetings, presentations, and discussions.
Build and maintain positive client relationships through clear and professional verbal and written communication.
Team-player, comfortable in a remote-first work environment
Implement change management strategies to ease the transition for team members and stakeholders when project scope or processes change.
Influence the adoption of new tools, methodologies, or practices to improve project efficiency.
Understands how to navigate complex health systems and can build relationships at various customer levels
Utilize strong negotiation skills to resolve conflicts, manage scope changes, and ensure alignment among project stakeholders.
Maintains a high degree of professionalism, tailoring communication to different audiences as needed while remaining situationally aware
Qualifications & Experience:
Strong background in software program management, preferably in healthcare software
Minimum of 8-10 years project and program management experience in a customer-facing role
Proven record of delivering successful programs and projects
Bachelors Degree or equivalent experience
5+ years’ experience with project management software like Smartsheet, Workfront, Wrike, Jira etc. is strongly preferred
Deployment experience is preferred
Must be comfortable navigating multiple different tools in remote work setting, e.g. Slack for messaging, Box for document storage, Google Drive for collaboration, etc.
Generally comfortable with new technology and exploring new systems