Job Description
Title: Program Manager
Location: Remote, USA
About Us
Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers while helping their business thrive.
We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed!
To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! https://wondersco.com/about-us/
What we’re looking for:
We’re looking for a driven and motivated individual to help lead and coordinate a wide variety of cross-functional initiatives at Wonders. This role reports into the product management team and would work closely with product/engineering to support cross-functional initiatives.
Example initiatives that this role would take on:
- Cross-functional coordination for our payments processor migration, across engineering as well as client teams to develop and manage a client migration plan
- Develop an onboarding process for an upcoming Wonders product, in collaboration with the POS product team and Wonders onboarding teams
- Manage implementation timelines and process and ensure success for 3P products and services being integrated into Wonders
What you’ll accomplish:
- Lead projects, optimize processes, and ensure alignment with organizational goals to make sure that projects are ultimately completed within time and budget constraints
- Facilitate project implementation and manage the timelines with stakeholders
- Proactively flag risks and work with stakeholders to ensure they are mitigated and addressed
- Foster collaboration, speed, and high performance
- Establish and leverage strong cross-functional relationships with sales, CSM, CSS, onboarding, marketing, and more internal teams
- Streamline processes, systems and identify automation opportunities
- Monitor KPIs and suggest improvements
About you:
- 5 years of program management experience in G&A functions
- Excellent leadership and project management skills
- Strong problem-solving and decision-making abilities
- Excellent communication and interpersonal skills
- A strong analytical and data-driven mindset
- Desire and ability to pick up technical skills necessary for making data-driven decisions
- Experience in process optimization, systems and change management
- Ability to work in a fast-paced and constantly changing environment under ambiguity
- Ability to manage multiple priorities
- A self-starter attitude, ambition, focus, and self-sufficiency
- Ability to remain flexible and calm when facing uncertainty
Bonus points:
- You have experience in a consumer driven industry with a passion for the customer.
- Experience in restaurant industry preferred but not required
- You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.