About the Role
Program Facilitator
locations
US Remote
time type
Full time
job requisition id
JR109509
Ready to be a Titan?
We’re more than just a B2B software company, we’re digitizing the trades- a trillion-dollar global industry that employs more than five million people in the US alone. Founded by first generation immigrants and backed by top investors, we’re building an all-in-one solution to propel contractors to new levels of prosperity. Recognized by Forbes as one of the top cloud companies, we’re pairing our deep industry knowledge with technical expertise to change the lives of everyday people who care for our homes and communities. While our vision is bold, we always stay humble. Join us. We’re just getting started.
As a Program Facilitator, you will help initiate and drive conversations among customers and partners about best workflow practices in running their business and utilizing ServiceTitan. Helping to design and execute on industry-relevant programs, these trainings facilitate connections between our product and successful business outcomes such as increasing company revenue and operational efficiency.
What You’ll Do:
- Facilitate group sessions and empower our customers to help each other’s businesses grow.
- Be a trusted expert on both “how” and “why” our customers use ServiceTitan – Provide expert-level and relevant product guidance to customers to help them meet their business objectives
- Continuously improve and promote customer-facing programs (ex. Project Ember & SparkSessions), aimed at increasing adoption and making our customers raving fans. Assist with development of new programs as opportunities arise.
What You’ll Bring:
- 3+ years of combined experience across customer relationship management + innovating & delivering exceptional training
- Consistent track record of taking initiative and contributing to the evolution of a customer-focused program
- Experience incorporating change management principles into training programs to promote adoption & minimize resistance
- Excellent ability to multi-task the design, development, and execution of multiple projects simultaneously in a fast-paced environment.
- Ability to create supporting content (e.g. handouts & process documentation) to support instructor-led training & certification courses