About the Role
Job Description
Professional Services Project Manager
One of The Sage Groups clients is looking for a Professional Services Project Manager experienced interfacing with customers around cloud/SaaS professional services, for implementations, installs, and migrations. Clientis an American software company that produces software for searching, monitoring, and analyzing machine-generated data via a Web-style interface.
Client Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our PS Technical Services Project Managers lead customers, partners and client teams through the implementation of complex projects using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to orchestrate and lead all aspects of post sales implementation services, negotiate timelines, handle customer expectations, and foster customer adoption, then this role may be exactly the challenge you are seeking.
- Lead technical deployment projects from kickoff to close out.
- Create and maintain technical project plans outlining tasks, milestone dates and allocation of resources aligned to statements of work (SOW’s).
- Plan and manage resources ensuring all projects meet customer obligations and budget expectations.
- Provide timely and accurate status updates to all customer, partner and client stakeholders throughout the project lifecycle.
- Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer and client teams maintain and foster client, partner and customer relationships Maintain up-to-date knowledge of client products, industry best practices, and project management skills through continuous learning.
Skills:
- 6+ years project management experience in leading professional services delivery management experience with SaaS/cloud products
- 6+ in a customer facing role, with PMP certification or equivalent preferred.
- Experience working for a SaaS software vendor & excellent verbal and written communications skills.
- BA/BS preferred in computer science, computer engineering or equivalent work experience
- Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team.