Job Description
Product Project Manager
Remote
Full Time
HealthySteps
Mid Level
ABOUT ZERO TO THREE
Founded in 1977, ZERO TO THREE works to ensure that babies and toddlers benefit from the early connections that are critical to their well-being and development. Our mission is to ensure that all babies and toddlers have a strong start in life. At ZERO TO THREE, we envision a society with the knowledge and will to support all infants and toddlers in reaching their full potential. Our Core Values Statement: We believe that how we do our work is as important as what we do. To learn more about ZERO TO THREE, please visit our website at zerotothree.org.
OUR COMMITMENT TO DIVERSITYZERO TO THREE is proud to be an equal opportunity employer committed to inclusive hiring, advancement, and professional development. It is dedicated to diversity in its work, its staff, and community partners. This is an exceptional opportunity for a professional who shares our commitment to diversity, equity, and inclusion and supports our mission to enhance outcomes for all children.
ABOUT HEALTHYSTEPS
HealthySteps is an evidence-based model that promotes nurturing parenting by integrating an early childhood development professional into the pediatric primary care team. Now in more than 200 sites across the country, HealthySteps partners with families to improve babies’ and toddlers’ healthy development and well-being with a focus on addressing the persistent inequities that impact the life trajectories of too many children of color and children living in families with low incomes. The HealthySteps National Office (National Office) at ZERO TO THREE supports and oversees the growing network of sites as they implement, deliver, and sustain the model, to reach more than 1 million young children and families annually by 2032.
SUMMARY
The Product Project Manager will manage and support several vendors, consultants along with internal business (ZTT and HS) requests that will maintain and implement HealthySteps products. They will support multiple complex projects and serve as the principal interface and liaison between business stakeholders (ZTT and HealthySteps, ZERO TO THREE’s IT team and vendors. This position will work under the HealthySteps program to ensure continuous progression of multiple and complex technology and software development projects. Additionally, this role will support timely escalation of issues, continuous reporting of status and quality assurance of technology products. The Product Project Manager, reporting to the Product Director Technology, HealthySteps, will connect multiple technical and non-technical teams together by performing effective stakeholder management.
ESSENTIAL RESPONSIBILITIES
- Support with managing vendors and consultants that maintain and implement HealthySteps products.
- Assist in creating project plans and roadmaps for driving the implementation and ongoing project governance, project management and business analysis functions.
- Interact with internal and external stakeholders and subject matter experts to determine their functional needs, while being the liaison between sub-teams.
- Collaborate closely with the HealthySteps Project Manager (Operations Team) to support the delivery of technology-related projects for system design, development, and delivery. This includes establishing clear roles and responsibilities overall and on specific efforts and intentionally working together to strengthen communication, coordination, and collaboration in ongoing, responsive ways.
- Support the Product team leads and collaborate with the Data Integration Specialist as needed to gather user feedback and conduct user research. Document, present and validate solution requirements, business processes, system dependencies, and any associated risks together with the Business (ZTT and HS) IT and vendors.
- Utilize Agile project management methodology to guide all projects in a consistent, organized, and reliable manner.
- Facilitate seamless communication within all stakeholders. Effectively communicate project expectations to internal and external project team members in a timely and clear fashion.
- Assist with performing analysis of current systems, integrations and user needs, and document future state requirements.
- Create strong and highly productive working relationships to ensure quality outputs.
- Create and maintain a technical quality assurance plan to check for systems issues stemming from new configurations and upgrades.
- Meticulously understand existing processes, recognize, and propose process changes to improve quality, efficiency, and effectiveness.
- Effectively coordinate and lead project-related meetings, providing a clear agenda in advance and document meeting minutes accurately. This will serve as communication to those involved.
- Perform other duties as assigned for the purpose of ensuring the efficient and effective functioning of the HealthySteps National Office.
ESSENTIAL SKILLS & EXPERIENCE
- Minimum of 3-5 years of experience as a Product Manager, Project Manager or Business Analyst preferred.
- Experience with SaaS environments and/or App based technologies preferred.
- 3 years working in an Agile process preferred.
- Familiar with Waterfall methodology.
- Experience with AWS, Asana and/or Jira is a huge plus.
- Healthcare knowledge/experience is preferred.
- Strong analytical skills.
- Ability to communicate with a diverse set of stakeholders across business (ZERO TO THREE and HealthySteps) and technology.
- Coordinating internally with sub-teams translating and liaising across teams. Bringing the sub teams needs/workflows to the Product team and vice versa.
- Strong verbal and written communication skills.
- Experience documenting technology requirements, requirement analysis tools/methodologies. Knowledge of process re-engineering methodologies and process flow-charting.
- Experience participating as a member of a product team through all phases of the project lifecycle- scoping and planning, requirements gathering, design and process mapping, development, testing and going live.
ESSENTIAL QUALITES
- Encourages and practices critical thinking.
- Priority within one’s workload when handling multiple tasks, including the flexibility to adapt to changing conditions and systems.
- Recognizes the influence of workplace relationships on outcomes, is self-reflective and emphatic.
- Maintains a respectful and accepting approach to others, functions as an effective team member.
- Collaboratively and creatively supports the work efforts of colleagues at all levels and in all areas of the organization.
- Excellent communication skills and strong interpersonal skills such as customer service, professionalism, a calm and practical approach to resolving conflict.
EDUCATION
Minimum of a bachelor’s degree required.
Equivalent education/experience can substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
