Job Description

Title: Product Operations Manager

Location: Remote, US

Podium exists to help local businesses win. Using Podium’s technology, local businesses are able to simplify the way they build their business and modernize the way they communicate with their customers from collecting payments, facilitating online reviews, launching marketing campaigns, and much more.

Our work and focus on local business and helping them to build thriving businesses has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (#13), and Fast Company’s World’s Most Innovative Companies. For more about our product, watch this video. Podium has a positive, inclusive, and supportive culture and was recently named one of Inc. Magazine’s Best Workplaces for 2021 (4 years in a row). We look for people who are curious, creative and are willing to do the work to be a little better every day. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride.

Product Operations is the operational partner to nearly all functional groups at Podium. They sit at the intersection of product, design, engineering, support, and go-to-market teams driving excellence in operations. Product Operations enables Product teams to confidently bring Podium’s value to businesses faster, and worry less about the tools, systems, or cross-functional enablement required for successful launches.

Combining systems-level design and on-the-ground execution, Product Operations works vertically in their domain to become an expert in operational components as well as horizontally across teams to build operational leverage that allows Product teams to keep their eyes on Product strategy. Product Operations enables fast, end-to-end product prioritization, development, betas, and launches at scale.

This is an Individual Contributor role reporting to the Head of Product Operations. This is a growing team at Podium, we’re looking for a contributor to incubate and continue to scale this function across Podium.

What you will be doing:

  • Define and scale a systems-level operating model to launch high-quality, high impact products.
  • Manage company priority product beta and launch programs to include recruitment, managing milestones across a cross-functional organization, curating feedback and accelerating development and iteration to ensure successful launches.
  • Enable product experience changes to rollout efficiently and confidently, ensuring clean, low-risk, well communicated updates to our users, key stakeholders, and the company broadly.
  • Partner cross-functionally to enable user-facing teams and go-to-market functions with education, playbooks, documentation and workflows that will support product launches, success goals, and overall product experience health.
  • Partner with go-to-market teams to operationalize user feedback systems to capture, synthesize and curate data-driven, high-signal insights to the product teams.
  • Regularly engage in product strategy discussions and roadmap planning, influencing prioritization for a nimble team – especially in cases where product requests arise from business critical user pain points, sales opportunities, and industry or competitive landscape changes that may require deviation from an already committed roadmap.

What you should have:

  • 2+ years of work experience in product operations role, or other operational roles in a hyper-growth SaaS company.
  • Self-starter with strong project management skills, ability to grasp the core context, identify key risks, and cooperate with all parties to achieve goals.
  • Analytical, data sensitive and goal driven.
  • Proven prior experience setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations and constantly improving.
  • Solid communicator and team player.
  • Comfortable navigating organization structures & aligning objectives with cross-functional teams and stakeholders.


  • Open and transparent culture – Checkout this video to see what it’s like to work at Podium
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel
  • A stellar (Utah/HQ) gym with local professional coaches and classes offered
  • Onsite (Utah/HQ) child care center, subsidized for employees
  • Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.