About the Role
Product Designer
Remote
Come for the mission. Stay for the experience.
Lets keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us – even you!
Healthcare benefits are complex, underutilized and a mystery for most users. Were removing that complexity. Now more than ever, employers are adding value to their employees benefits like telemedicine and mental health services. HealthJoys industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.
With over $100M in fundraising to date, and the successful closing of our recent Series D, HealthJoy has garnered workplace awards for Inc.s Fastest Growing Startups and Built In Chicagos Best Places to Work while growing globally to nearly 400 team members. Were continuing down the path of high growth and high impact, and this role is a key member of the Product Design Team making that happen.
***Must be in CST or EST time zone***
Your impact.
As a Product Designer on the Communications team, youll own the design of critical user experiences across HealthJoy platforms that connect external users to our internal teams. Working within this cross-functional team, you will provide innovative, scalable solutions that allow members, clients, and HealthJoy operations to effectively communicate across our native mobile and web platforms. As a full stack designer, you will lead discovery, user research, prototyping, usability testing and UI design and contribute to improving our design system and research practices.
- Define UX & UI requirements by working directly with your product manager, engineering, and product design team
- Design flows and experiences that simplify and distill down complex actions and systems into usable interfaces
- Take broad, conceptual ideas and turn them into something useful and valuable
- Formulate and test hypotheses based on user research and behavioral analytics, designing and conducting user research and usability studies
- Act as an end-to-end product designer who can visualize the customer journey, sketch, prototype, and see your product through production
- Stay open and transparent, sharing work at various stages, remaining humble while soliciting and providing constructive feedback to peers at all levels
- Re-imagine member facing communication methods and strategies in-app
- Ensure internal HealthJoy teams are set up for success with internal tooling that simplifies member request fulfillment
Your experience.
- 4+ years of industry experience in end-to-end product design
- Proficient in hi-fidelity prototyping with Figma and design systems
- Able to define projects and measures of success, test assumptions and outcomes, and continuously incorporate feedback
- Effective in conducting and summarizing insights from qualitative and quantitative research
- A proven user-centered design workflow that comprises: research, design, prototyping, presentation, sharing and soliciting feedback, user testing, influencing key decision making, and collaborative handoffs with developers
- Able to function independently and in a team environment
If you have these skills, even better
- Lead designer on a product feature that spanned the entire user experience
- High level of influencing, ability to challenge views/perspectives while securing buy-in from stakeholders
- Fast-paced, self-motivated and resilient to life at a startup
- Experience working with SaaS, B2B2C, and B2B products
- Strong workshopping, facilitation and presentation skills
- Customizing user experiences within external platforms
- Designing chat experiences