Job Description

Product Designer – Remote


Full time

job requisition id


Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

The basic function of this position is to lead contextual research and utilize design thinking to provide creative solutions through visual design and interaction design to solve user problems and deliver the best user experience to our member owners and their members. The individual will partner with product managers, project sponsors, stakeholders, IT business partners, vendors and credit unions to conduct contextual research and govern product design. Additionally, they will provide help with constructing our strategy for encouraging users to continually engage with our products and services. With strategy in hand, this blended individual will also create personas, workflows, prototypes, and copy to execute on the chosen initiatives.

Essential Functions & Responsibilities

  • Analyze, design, and prepare artifacts/deliverables including but not limited to: Use Cases, Personas, Mock Ups, Prototypes, User Mapping, Product Design Assets, and research recommendation documents.
  • Partner with product teams to identify end user business needs, develop design strategies and communicate your design solutions.
  • Work directly with assigned scrum team to deliver mock ups and designs as needed for assigned project.
  • Ability to be flexible in fast paced environment and adapt to business needs.
  • Arrange and conduct interviews and observations with stakeholders, end users, credit unions and internal staff.
  • Lead UX projects- Develop and execute design strategies and project plans that are aligned with the overarching UX and product roadmaps.
  • Design and specify the product experience using iterative design techniques including customer interviews and usability testing.
  • Produce design deliverables such as sketches, scenarios, wireframes, mental models and prototypes as part of the software development lifecycle.
  • Work with Marketing Department to help define and maintain global patterns and guidelines libraries in which product design will be governed.
  • Develop beneficial working relationships with key interface groups in order to maximize knowledge base and identify all opportunities.
  • Evangelize UX design throughout the organization by contributing to and refining the establishment of department UX standards and practices.
  • Accountable for the quality of work, delivered within agreed procedures and timeframes and focused on internal and/or external customer needs.
  • Create and facilitate training sessions focused on design thinking, user experience research and design, user experience processes, and visual/interaction design best practices.
  • Ability to manage multiple priorities and deal effectively with senior management, staff members, clients, and vendors including facilitating in person or WebEx presentations.
  • Ability to exercise discretion and independent judgment in making decisions that will have a significant impact on the organization.
  • Empower and enable design thinking and user experience throughout PSCU.
  • Lead UX initiatives on projects.
  • Foster a service centered approach to creating solutions.
  • Evangelize UX methodologies and processes within PSCU and across the credit union industry.
  • Develop strong working relationship with assigned business group operations, Enterprise Architects, Product Managers, Innovation Managers and Enterprise Project Managers to assist with project planning and scope management.
  • Represent PSCU at conferences, trade shows, and vendor negotiations that impact the development of new products and solutions, as assigned.
  • Proactively develop and maintain technical knowledge in specialized area(s); Remain up-to-date on current User Experience trends and best practices.
  • Perform other duties as assigned.

Position Requirements

  • Bachelor’s degree in related field or equivalent combination of education and experience required. Interaction Design & Visual Interface Design certifications recommended.
  • Four (4) years related experience in Interaction Design, Visual User Interface Design, and User Experience Research required.
  • Experience with the financial, credit union industry and core or account processing required.
  • Four (4 ) years creating interfaces, large scale websites, or applications preferred.

Knowledge, Skills, & Abilities

  • Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion, Trust and Diversity, Equity, & Inclusion
  • Experienced in a client facing role to perform user research and persona definition
  • Extensive knowledge of UI/UX practices, Responsive, Web Apps, iOS and Android. Proficiency in documentation using Sketch, MindNode, UXPin / Interaction Applications and business documentation
  • Understanding of the Product Development Life Cycle and Software Development Life Cycle (SDLC)
  • Experience working in an agile and waterfall development environments
  • Excellent communication, decision making, presentation and problem solving skills; communication skills include facilitation, negotiation, and conflict resolution
  • Highly creative, detail-oriented and passionate about delivering the best user experience possible
  • Ability to facilitate meetings, give presentations utilizing various audio/visual aids, facilitate discussions, negotiate and build consensus
  • Ability to gain consensus through mediation, find creative and innovative solutions to issues and day to day challenges and identify issues and propose possible resolutions
  • Pragmatic Marketing and Design Thinking experience a plus
  • Proven skill of progressive/visionary thinking
  • Familiarity with technical architectures such as HTML5, CSS, JavaScript, AngularJS, JQuery
  • Self-starter with the ability to work independently while managing multiple UX projects simultaneously

Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is:




*Note: The amount shown is based on full time annual salary and would be prorated based on role.

In addition this position is eligible for an incentive plan, based on performance.


At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

  • Beautiful, state-of-the-art campuses
  • Endless opportunities for advancement
  • Competitive wages
  • Generous paid time off and paid holidays

Our benefits package includes:

  • Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Legal Plan
  • Pet Insurance
  • Adoption Assistance Plan
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Mental health and Well-being: Virtual mental health support and resources
  • Tuition Reimbursement
  • Wellness program
  • Back-up child care program
  • Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

If this position requires you, now or in the future, to perform your function or report onsite at a PSCU location or travel on behalf of PSCU, entry procedure and Covid protocols are in place that will require your adherence as a condition of employment. PSCU manages these procedures and protocols requiring your use of third party digital applications, in compliance with federal, state, and local laws.

Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver’s license, and proof of insurance at time of hire and annually.

As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. As a result, we are unable to proceed with applications from those state residents. Applicants are encouraged to apply for other available opportunities for which they qualify.

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status , or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “EEO is the Law” Poster and the “EEO is the Law” Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish.