Job Description
Principal Project Manager, GCS Readiness
Remote Type: Remote
Locations: USA CA – San Diego Bldg A&B
Time Type: Full time
Job Requisition Id: R-473848
Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
GCS (Global Customer Service) Readiness ensures the Implementation and Service and Support organizations are effectively prepared and ready for all new product and software releases. The Principal Project Manager supports the GCS organization by leading new product and services programs utilizing program/project management skills, functional knowledge (e.g. Implementation and Service operations), and business acumen. Additionally, the Principal Project Manager collaborates with numerous cross-functional stakeholders to drive readiness through alignment of multiple product releases.
Competencies
- Strategy and execution (platform focused)
- Must clearly understand and be able to articulate the needs of the GCS organization beyond the perspective of a particular function or job and how the GCS strategy fits with the greater MMS strategy.
- Understanding of how the organization works, how the functions interact, how decisions in scope impact our ability to implement and support as well as how they impact BD financially is critical. Must possess the ability to drive programs to ensure alignment across all relevant products.
- Must be able to see the big picture and influence/develop strategic direction. At the same time must be able to partner with the platform and to define detailed scope items and roadmaps for broad programs and individual product releases.
- Possess a solid understanding of where a particular product/program fits into a connected medication management solution and ability to engage stakeholders from other projects as appropriate to ensure alignment across products.
- Leverage a continuous improvement mindset to drive change
- Define, drive and deliver clear, measurable commercial release entrance and exit criteria.
- Business planning and opportunity assessment for organic and inorganic growth opportunities.
Project Management
- Lead multiple programs and / or projects simultaneously using project management methodologies (scope management, tollgate, and risk & change management processes).
- Lead the development of project charters, plans, and schedules; manage project budgets, communication plans, project review meetings, and deliverables.
- Identify and monitor key measures to ensure project success and prepare project status reports.
- Close collaboration with product core teams to drive GCS readiness activities and processes
- Resource and lead cross-functional extended project teams
- Solid understanding of and experience with risk management principles (identifying, communicating, mitigating and escalating)
- Expert level knowledge of BD GPDS (Global Product Development System) or ability to attain
- Participate in focused aspects of M&A transaction execution including project management, due diligence, and integration planning. Work closely with business teams, internal functional experts (eg. legal, finance, Corporate Development, etc.) to support execution.
Leadership (people focused)
- Lead and develop a high-performing extended team
- Project/Program escalation point (project issues, staffing, release timelines)
- Mentor and develop Readiness Project Managers
- Participate in developing goals and objectives for extended team members
- Provide meaningful input into annual review for each extended team member
- Develop a solid network at all levels of the organization
Communication
- Create and deliver presentations that provide succinct/concise recommendations to Senior Leaders and be able to provide rationale / justification behind the recommendations.
- Understand and articulate the project’s impact to its stakeholders. Partner with stakeholders on plans to manage the impact of a project, including training, communication and risk management.
- Must be willing and able to constructively challenge ideas in private and public conversations across numerous roles and levels. Be a champion for the GCS organization.
- Provide an appropriate vocal presence in meetings at all levels
- Ensure adoption of new processes and knowledge application by identifying, monitoring and communicating success metrics.
- Draft communications and partner with Education Services team to drive timely and successful creation of training content.
Technical
- Simultaneously contribute to multiple product and process improvement projects led by others using technical skills such as Agile, LEAN, six sigma, CTQ, etc.
- Gather requirements, define and document business processes/procedures using workflow modeling techniques.
- Analyze LCR quantitative and qualitative data and recommend insights and solutions to management team and partner organizations.
- Use data insights, process knowledge and critical thinking to identify and validate readiness opportunities.
- Develop business cases for readiness approach to optimize customer experience.
- Administrative/Other
- Efficient and effective use of matrixed resources
- Entrepreneurial nature
- Comfortable with ambiguity
Self-starter
- Must be able to build relationships across functions and business units
- Timely completion of internal company documentation and required training
- Mentor colleagues on best practices for project management and process design
- Perform other duties as assigned
Requirements
- Seven or more years of experience in project management and/or process improvement
- Experience managing/supporting projects cross-functionally in an iterative, fast paced environment
- Demonstrated strong matrix management skills
- Agile and forward thinking
- Strong MS office skills particularly in advanced PowerPoint & Excel
- Strong analytical, problem-solving, verbal, listening and interpersonal skills
- Excellent verbal, written and communication skills
- Strong leadership, group facilitation, and project management skills
- Strong business operations/business process knowledge/experience
- Experience with readiness efforts tied to mergers and acquisitions a strong plus
- Experience with end of life product management a plus