About the Role
Principal Product Manager, AI Experiences – Central AI
Product Management | San Francisco, United States | Remote, Remote | Remote, Remote | Full-Time
Working at Atlassian
Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team and role
The Central AI teams vision is to accelerate AI innovation across Atlassian by building the core infrastructure, key capabilities and experiences. The Central AI team is building some core AI experiences, especially in the conversational AI space that leverage Atlassians key strength – the understanding of our customers’ work and the different connections. We are in very early stages of building these experiences. We expect a lot of exploration, experimentation, validation of hypotheses through customer research to figure out the right solutions i.e. AI experiences for the problems our customers are facing. Once this initial problem-solution fit is established, wed then take these products to a larger set of customers working with cross-functional teams for go to market narratives, pricing, packing, support enablement and so on.
As the Principal Product Manager for this area, you will initially focus on building the right thing i.e. figure out what are these key experiences thatll solve customer problems. Then focus on building the thing right i.e. how we build those for a larger customer base across different touch points with the right polish and finesse, how they in fit with the larger product portfolio and how we take them to market. Basically, lead through the entire cycle covering conception, validation, launch and scale. This is awesome opportunity to not only do something ground-breaking from scratch, but also play a vital role in shaping the evolution of AI at Atlassian and in the industry. You will report to the Group Product Manger for Central AI in this role
What you’ll do
- Take existing ideas and concepts AI experiences or come up with new ones around, flesh them out and figure out the problem-solution fit through exploration, experimentation and validation with customers.
- Move fast to validate the beliefs and hypotheses by working closely with design and engineering internally and with customers externally. You have a keen eye for capturing key insights from customers, read signals from movements in the market and use them to make directionally correct decisions to progress faster.
- Work with broader cross-functional teams on go to market, pricing and packaging, customer support to take these offerings to the market.
- You will build relationships and work very closely with other Product Managers and teams across Atlassian to identify opportunities for collaboration, influence where needed and accelerate bringing new AI experiences to market.
Your background:
- 8+ years of Product Management experience. You have strong recent experience in shipping AI products with heavy UX focus in the Enterprise SaaS space. Experience of shipping conversational AI products would be a huge plus.
- You have a deep commitment to user experience and delight, with an strong understanding of what exceptional UX entails. You are able to demonstrate this through the products you have shipped in the AI space.
- You have a strong experimentation mindset and have an experience of figuring the right solution and approach through iterative experimentation and learning. Experience of working in growth and/or experience of shipping 0-1 stage product would be a huge plus.
- You are able to make strong progress at a fast pace and carry others along with you in an environment with lot of ambiguities, multiple opinionated stakeholders in a space thats moving quite fast externally as well. You have clear beliefs and hypotheses, you are able articulate them well, paint a good picture of what success looks like and rally people around it.
- Excellent communication and stakeholder management skills, with the ability to convey complex ideas to both technical and non-technical stakeholders. You can engage with ease with your direct team members, cross-functional stakeholders as well as with execs.