Job Description

Principal DevOps Engineer


Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

Brief Overview:

As a Principal DevOps Engineer, you will play a crucial role in designing, implementing, and maintaining deployment mechanisms and infrastructure for our self service platform. You will be responsible for not only defining the architecture, tools, processes, and best practices to enable a fast, safe, dependable, operationally excellent platform but also actively engaging in the implementation and execution of these strategies. You will collaborate closely with cross-functional teams to optimize our software delivery pipelines, enhance system reliability, and drive automation across the organization.

Core Responsibilities:

  • Design and implement scalable, efficient, and secure DevOps solutions in a cloud environment.
  • Develop and maintain CI/CD pipelines to automate software delivery, data store management, testing, and deployment processes.
  • Architect and manage infrastructure using tools like Kubernetes and Terraform.
  • Collaborate with product development, hosting, and QA teams to ensure alignment of DevOps strategies with business objectives.
  • Evaluate new technologies and tools to enhance the DevOps ecosystem.
  • Act as a hands-on mentor and guide for junior team members, leading by example to foster a culture of continuous learning and improvement.


  • Bachelor‘s or Master‘s degree in Computer Science, Engineering, or related field.
  • 15 years of proven experience in DevOps roles, with at least 5 years in an architect or senior engineering capacity.
  • Extensive expertise in designing and implementing DevOps strategies in complex, enterprise-level environments.
  • Proficiency with AWS
  • Experience with microservices architecture
  • Hands-on experience with containerization and orchestration tools (e.g., Kubernetes, Helm).
  • Strong scripting and automation skills using languages like Python or Bash.
  • In-depth knowledge of Terraform
  • Excellent problem-solving abilities and a proactive approach to troubleshooting technical issues.
  • Outstanding communication and interpersonal skills, with the ability to collaborate effectively across teams.