Job Description

Title: Portuguese / English Technical Support Agent

Location: Remote

Let us start by saying this: Forget everything you know about Customer Support. 5CA is not your conventional company, not only because the vast majority of our employees are true gamers, but also because we operate differently in all areas.

So, why is this position different? Firstly, you will get an insight on how a multinational company with high-tech products operates. Secondly, you will be working with a team composed solely of top-notch techies, from your Trainer to the Operations Manager.

Needless to say, you will get a kick-ass training before you actually start working. You will have a Operations Manager helping you out with your work and a Team Lead making sure you’re comfortable at all times in your position.

The main objective of this position is to help customers troubleshoot technical issues with their PC hardware and networking devices by answering emails, chats, social media comments, and/or phone calls. The collateral goal is that you will be contributing to 5CA being the most awe-inspiring company in tech support!

Job requirements:

  • You speak Portuguese and English at a near-native level.
  • You are available to work full-time and in a fixed schedule.
  • You are able to work evenings, and don’t mind if (part of) your shift falls on weekends
  • Experience in a Customer Service environment or an international business setting is a plus!
  • You have excellent written communication skills and know how to make customers happy.
  • You have a dedicated quiet workspace, located within your own residence.
  • You are not currently living in the Netherlands, the United States of America, or Argentina.
  • You have a dedicated quiet workspace, located within your own residence.

PC requirements:

  • An internet speed minimum of 4,0 Mb/s download and 1,5 Mb/s upload internationally.
  • A minimum of 6 GB RAM memory, with a 64-bit windows version or MacOS.
  • An i3 2.4Ghz processor or better/ similar, max. 3 years old.
  • A smartphone usable for two-factor authentication that runs at least:
    • Android 6.0 or newer
    • Apple iOS 10.0 or newer
  • A USB, noise-canceling headset (a must-have for the job, but not for the application process)

We offer:

  • A position at a fast-growing company with ambitious A-level clients.
  • A casual, international environment where you’ll work with people from over 40 different nationalities.
  • Flexibility; working remotely means being able to work from anywhere in the world.
  • No time wasted commuting between home and work.
  • Top-notch tools, training, and colleagues.

About us

5CA a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds, and champion diversity and inclusion in all that we do.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.