About the Role
Title: Partner Relationship Manager
Location: United States, Remote
Job Description:
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
We’re a high-growth tech company changing the retirement industry. We’ve raised more than $700M in primary and secondary financings and are backed by a number of investors. Most recently, this includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.
About the role
Seeking an experienced and highly motivated Partner Relationship Manager to join our dynamic team. This individual will be responsible for driving strategic partnerships and managing relationships with partners and other named key partners to expand the reach and impact of Human Interest x partner manager and services. As a Partner Relationship Manager, you will work closely with cross-functional teams, including product, sales, and marketing, to deliver best-in-class solutions to our partners and ensure mutual success.
What you get to do every day
- Partner Relationship Management: Build and nurture strong, long-term relationships with key partners, ensuring alignment with business goals and mutual success. Act as the primary point of contact for partner communications and engagement.
- Strategic Planning: Collaborate with partners to understand their business objectives, define partnership strategies, and develop joint go-to-market initiatives that drive mutual growth and value.
- Onboarding & Training: Lead the onboarding process for new partners, ensuring they are equipped with the necessary tools, resources, and knowledge to effectively sell and support partner manager products.
- Performance Monitoring & Reporting: Establish and track key performance indicators (KPIs) to measure the success of partnerships. Provide regular performance updates to internal stakeholders and partners, and work to resolve any challenges or gaps.
- Collaborate Across Teams: Work closely with cross-functional teams including sales, marketing, product management, and customer support to deliver seamless partner experiences and identify opportunities for business growth.
- Market Insights & Feedback: Collect and relay partner feedback to internal teams to improve products, services, and partner programs. Monitor market trends and competitor activities to identify new partnership opportunities.
- Negotiation & Contract Management: Negotiate and manage partnership agreements, ensuring that terms are aligned with both partner manager and the partner’s business objectives and SLA’s.
- Partner Enablement: Provide ongoing training, support, and resources to ensure partners are up-to-date with the latest product features, tools, and best practices.
- Conflict Resolution: Proactively identify and address any issues or challenges within partner relationships, and provide solutions that align with business objectives.
What you bring to the role
- Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.
- Experience: 5+ years of experience in partner management, strategic alliances, or business development, preferably in the technology, fintech, or SaaS industries.
- Relationship Management: Proven ability to manage and grow strategic partner relationships, with experience in negotiating contracts, setting expectations, and resolving conflicts.
- Communication Skills: Excellent verbal and written communication skills, with the ability to influence, present, and articulate complex concepts to diverse audiences.
- Analytical Skills: Strong analytical and problem-solving skills with the ability to assess partnership performance and identify areas for improvement.
- Project Management: Experience managing multiple projects simultaneously in a fast-paced environment, with the ability to prioritize and meet deadlines.
- Sales/Marketing Experience: Knowledge of sales strategies, marketing programs, and business development techniques.
- Technical Acumen: Familiarity with Intuit’s products, services, and the broader financial technology ecosystem is a plus.
Nice to have
- Results-Driven: A proactive, goal-oriented leader with a focus on driving measurable outcomes.
- Strategic Visionary: Ability to see the big picture and formulate long-term strategies for growth.
- Collaborative: Strong team player who thrives in cross-functional environments and can work effectively across departments.
- Customer-Focused: Deep commitment to understanding and meeting the needs of both advisors and clients.