About the Role
Title: Partner Program Manager
Job Description:
Location: Remote, US
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
About the Role:
The Partner Program Manager’s primary focus is to guide course & program development teams at Partner Institutions towards sound implementation of Wiley courseware, using best practices and tailoring details of each implementation to the specific Partner Institution. The Partner Program Manager will also be responsible for taking lead on improving existing implementations to ensure our partners’ success in using courseware for student success. This role will require a high degree of interaction and collaboration with various teams, including content, platform, and support. This role is responsible for driving partner institution retention through great implementation, collaboration, and a focus on the partner’s success.
This role will also naturally produce new opportunities for Wiley courseware, which the Partner Program Manager will be expected to identify, foster, and bring in other staff from the team to execute on. It will often involve participating in and leading regularly scheduled meetings with staff from these partner institutions, as the Partner Program Manager will be leading many of the daily interactions with partner institutions’ staff. The position will require occasional national travel with anticipated time on the road projected at 5-10%.
How you will make an impact:
- Manage day-to-day course development needs at large partner institutions.
- Collaborate with various zyBooks teams (Content, Platform, Support, etc.) as well as other Wiley teams for successful implementation.
- Manage the emergence of new products and new applications of existing products to our partner institutions’ benefit.
- Responsible for onboarding/training programs for local course development teams to ensure pedagogical and technical best practices are being employed.
- Identify expansion opportunities stemming from day-to-day interactions and pull sales partners back in to discuss.
- Analyze existing usage at partner institutions in search of potential improvements, including new content that has become available, better use of best practices, and new platform functionality.
What we look for:
- Bachelor’s Degree
- Industry experience in ed tech and/or higher education publishing is required.
- Project management experience
- Customer success orientation.
- Creative problem-solving.
- Collaboration skills.
- Relationship management.
- Proficient in Google Suite & MS Office Suite.
- Proficient w/ project management software.
- Familiar with learning technology and able to demonstrate functionality.
- Ability and willingness to use video conferencing & screen-sharing technology.
- Time and schedule management.
- Able to adjust the scope of projects without missing a beat.
- Able to manage a wide range of customer personalities well.
- Effective leadership internally to complete projects for customers.
- Travel approximately 5-10% a year.