About the Role
Title: Partner Account Manager
Location: Remote
Type: Full-time
Workplace: remote
Category: Field Service Network
Job Description:
About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We’re a well-funded, growth-stage, B Corps certified company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.
The Job
As a Partner Account Manager, you will play a pivotal role in supporting the Commercial Field Service Team and top-tier Field Service Partners (FSPs). This position ensures a seamless onboarding process and an exceptional support experience for our partners. Reporting to our Director of Commercial Field Service Network, you will collaborate closely with internal teams to drive strategic initiatives, enhance partner engagement, and ensure high levels of satisfaction and long-term success.
What You’ll Do
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Partner Relationship Management (50%)
- Drive Service Level Agreements (SLAs) and performance for high-volume FSPs.
- Build and maintain collaborative relationships with Field Service Partners to foster mutual growth and satisfaction.
- Coordinate with FSPs and Accounts Payable to support invoices and payments.
- Partner with stakeholders to establish impactful meeting frameworks, drive agenda alignment, and deliver performance evaluations.
- Possess knowledge of contract terms and demonstrated expertise in pricing negotiations to support business objectives.
Performance Oversight and Analysis (30%)
- Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios.
- Gather stakeholder feedback on partner responsiveness, technical skills, and communication.
- Utilize and customize tools such as BI and CRM platforms to assess performance metrics and drive improvements.
- Identify and implement efficiency improvements to enhance partner performance.
Training and Development (10%)
- Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs.
- Define Salesforce platform requirements and develop related training materials for FSPs.
- Facilitate smooth onboarding and ongoing training for new and existing FSPs.
Continuous Improvement (10%)
- Identify and implement efficiency improvements to enhance Field Service Network performance.
- Gather feedback from partners to identify improvement opportunities and implementation strategies.
- Pilot new service strategies to boost partner engagement and performance.
Who You Are
- You have exceptional relationship-building and communication skills.
- You excel in data analysis to inform data-driven performance management and decisions.
- You are highly organized and capable of managing multiple priorities simultaneously.
- You thrive in a collaborative environment and can navigate cross-functional team dynamics.
- You bring a solutions-oriented mindset to improve processes and outcomes for internal and external stakeholders.
Experience You’ll Need
- 3-5 years operations, vendor, and or sub-contractor management.
- Contract management and exposure to pricing negotiations.
- Demonstrated ability to work with KPIs, SLAs, and performance metrics.
- Working knowledge in CRM systems, particularly Salesforce, and data analysis tools.
- Proficiency in managing invoices, payments, and other account-level operations.
Experience That’s a Plus
- Experience in the renewable energy or field service industry.
- Familiarity with training program development and facilitation.
- Advanced knowledge of performance tracking and reporting tools.
- Extensive contract management experience.