Job Description
Operations Manager
United States – Remote OK
Full-Time
Operations
$80k – $90k
Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.
Job Summary:
The Operations Manager is responsible for operational support, execution and project management of key programs within the SelectRx division.
This position will also be tasked with developing new ways to improve the overall performance of the pharmacy. This could include coming up with new processes or procedures to streamline certain tasks, finding ways to reduce costs, or identifying opportunities to increase revenue and working cross functionally to implement. The ideal candidate must be able to communicate and influence internal division team members, the executive team, and the working team to meet objectives. Strong leadership and communications skills are imperative for this role.
Supervisory Responsibilities:
- This position has no direct supervisory responsibilities.
Duties/Responsibilities:
- Lead delivery and execution related to operations, strategic planning, and project execution for the SelectRx division
- Identify opportunities to improve business performance and works cross-functionally with business partners to gain buy-in on new opportunities
- Drives key new processes and operational programs and projects from inception through implementation. Responsible for ensuring new initiatives are fully vetted and launched at a high velocity
- Encourage professionalism, productivity, performance, and efficiency of all pharmacy staff.
- Assist VP of Operations in implementation of projects, executive level reporting and liaison to other groups
- Performs duties and responsibilities according to the philosophy and standards of SelectRx including conveying courtesy, respect, enthusiasm and positive attitudes in work situations with clients, peers and visitors; maintains client and associate confidentiality. This individual is responsible for understanding all the applicable policies and procedures of the department necessary to perform essential job functions as well as the employee handbook. The position may be requested to perform job-related tasks other than those stated in this description as directed by the VP of Operations.
Required Skills/Abilities:
- Demonstrated leadership skills to drive optimal business performance
- Strong communication skills and a proven ability to influence teams and matrix manage internal resources
- Service orientated
- Refined project management skills including the ability to implement new programs and processes
- Strong interpersonal skills including the ability to handle internal and external issues in a calm, positive, and professional manner.
- Ability to maintain a professional demeanor and confidentiality, outgoing and highly effective at relating to others
- Keep track of multiple tasks
- Demonstrates appropriate written and oral communication skills
- Strong written communication and presentation skills; comfortable with high degree of interaction with senior leadership team
- High degree of interpersonal and organizational skills
- Keep track of multiple tasks
- Attention to detail and accuracy
- Reliable, outgoing and highly effective at relating to others
- Ability to effectively interact with all levels of management, associates, clients, and general public.
- Understand and maintain confidentiality regarding patient medications and illnesses (HIPAA).
Education and Experience:
- Bachelor’s degree required (preferably a Pharmacy Degree)
- 3-5+ years of operations experience
- Proven experience as both a player and a coach ability to execute while also leading and influencing others
Physical Requirements:
- Work is performed indoors with the potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.
- Prolonged periods of sitting at a desk and working on a computer.