Job Description
Operations Manager
Location: United States
BCD Meetings & Events: Operations Manager, Planning
About Us:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.
We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth.
About the Role
We are looking for an Operations Manager to join our dynamic team within one of our key client dedicated accounts. The OM directly manages day to day operations of a team of meeting planners. You will also build client trust and relationships by providing best in class service delivery and engagement. You keep projects running on time, on budget, within compliance guidelines and have mastered the art of managing and motivating a team. Sound like you? Read on!
As an Operations Manager you will
* Provide leadership and day-to-day management of meeting planning staff, strategic planning, and overall customer satisfaction.
* Effectively manage direct reports in a virtual capacity.
* Recruit, interview, hire and train new staff.
* Continually monitor staff alignment and organization to ensure the highest levels of customer service, efficiency, and productivity.
* Meet and exceed customer expectations by managing customer service levels, quality, and productivity and by providing value added solutions and recommendations.
* Forecast staffing; manage staffing levels and workload.
* Interact with Operations Leader team and Account Management to provide leadership and address operational issues.
You’re good at:
* Communicating with clients. You have the ability to own the room and convey confidence, knowledge of best practices in events and a professional presence at first impression and on-going.
* Developing a culture of team vs. individuals. You have at least 2 years’ experience managing people.
* Managing multiple priorities and being adaptable. You have exceptional problem-solving skills, are calm under pressure and work well in a collaborative environment.
* Establishing long lasting, professional relationships with clients, co-workers, and vendors.
You might also have
* A bachelor’s degree or equivalent work experience (required).
* Seven (7) years’ experience in meetings management or related field.
* Seven (7) years’ experience in account/client management.
* Five (5) years’ experience in managing professional team
You should know:
* This role is virtual.
* Our standard working hours are 8:30 AM -5:30 PM with an hour break.
* Covid vaccination might be required for this role.