Job Description
Operations and Support Associate
Remote
Full Time
Entry Level
CircleLink Health is looking for an innovation-focused Operations and Support Associate who will support our clinical and operations team remotely as we grow. You’ll work closely with our Director of Operations as well as our software development team to provide internal support, identify areas of optimization, and assist with initiatives to improve clinician and patient experience. The Ops Associate will take the lead in empowering our network of clinicians and care team members as they provide preventive health coaching to patients nationwide.
Key Responsibilities:
- Addressing day-to-day questions from our community of remote nurses nationwide
- Managing our knowledge-base software to provide continual self-service support
- Assisting with the implementation of software redesign and new features
- Identifying softwares bugs and working with our IT team to get them fixed
- Helping with other business tasks as needed (e.g: task delegation, patient experience, etc.)
Required Skills and Abilities:
- Passion for improving healthcare
- Energetic and highly personable
- Improvement-oriented; takes initiative to improve processes and problems
- Professional but compassionate communication style
- Skilled with technology and learning new things
- Eager to grow and make an impact
- Adaptable; comfortable working in a dynamic environment
- Fluent/Native English
Education and Experience:
- 0-3+ years experience, preferably in healthcare (non-healthcare experience also considered)
- Experience in customer service, operations, and/or onboarding
- Experience in a hyper growth, start-up environment
Our Values:
- We are supportive of our colleagues, both proactively and responsively.
- We are passionate about generating open communication practices wherein our employees are welcome to share feedback.
- We facilitate regular meetings centered around assessing your skills in order to create individualized advancement plans.
- We pride ourselves around maintaining respectful interactions within all of our communication mediums.
- We regularly assess opportunities for adjustment to improve our productivity.
Benefits:
- Unlimited PTO
- ClassPass and transportation credits (where applicable)
- 401(k) and shares in the company
- 95% health insurance coverage
- Meaningful work improving the lives and health of vulnerable patients nationwide.
- Remote work environment that allows you to work from anywhere.
- International and diverse work atmosphere.
Salary Range:
$45,000 – $60,000 based on experience
