Job Description
Title: Meeting Air Coordinator
Location: United States
Do you enjoy working in a team environment where every day is something new and exciting? We are looking for a Corporate Meeting/Group Air Consultant who will establish concrete relationships and will deliver excellent customer service. Apply today and come fly with us to success.
Corporate Meeting/Group Air Consultant
Full time, part time (home)based in the US
We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we’ve been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
In this role, you will be responsible for booking and ticketing airline reservations as requested by our program participants and as assigned by our Attendee Services Coordinators. You will work independently on assigned tasks and takes the initiative to assist team members and management as requested. This role is for a dedicated account.
A snapshot of this opportunity
* Make airline reservations using the GDS system
* Issue airline tickets, voids, refunds, and exchanges as needed
* Monitor and manage email air folder and GDS queues for the program
* Document all records in GDS and registration technology as required
* Pull daily reports from the registration tool to capture air booking data and special requests. Update the tool daily to reflect the current status of the air booking process
* Maintain a complete and thorough understanding of customer programs/events and keep abreast of all changes
* Respond to requests accurately and completely
* Use the appropriate BCD tools and systems to complete the requests
* Previous meeting experience required
How you can set yourself apart
* Solid experience in GDS Sabre administration
* Extensive travel agency experience
* Proficiency in Microsoft Office software (Word, Excel, Outlook)
* Ability to work independently, exercising discretion and judgment
* Demonstrated excellent professional customer service and problem resolution skills
* Good organizational and time management skills, with the ability to manage multiple complex projects and shifting timetables
* Excellent spoken and written communications skills
* Ability to work well under pressure and adapt to ever-changing scenarios
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization with office and remote work opportunities. Sustainability and helping others are also high on our list. We make a difference through charitable activities in our communities across the globe.