Job Description
Marketplace Manager
United States – Remote
Product Strategy /
Full-Time /
Remote
Ready for a new challenge? Join Guidewire as a Marketplace Manager! We are seeking someone who has driven the strategy for and developed / managed a marketplace and the developer program supporting the partners and customer / community developers that contribute assets to the marketplace; Understands the market dynamics critical for software companies that are both distributing assets and driving financial growth via an eCommerce platform.; Has both a commercial and technical background and has led the implementation and/or management of developer programs and marketplace commerce
Understands the nature of systems integrations required in complex eCommerce environments; Excited about driving a fast moving, accelerated growth program for a company in a high growth evolving market. Wants to work at both an executive and operational level to ensure both strategic platform evolution and the requirements of day / day customer, partner and Guidewire operational requirements are cared for; Experience in leading global teams of both technical and commercial team members; Appreciates the unique business practice and cultural differences of regional markets across the globe; Direct experience in at least two markets is helpful
Duties:
- Manage relationships with SalesForce engineers to ensure the platform is operating correctly and development deadlines are being met while providing insight, direction and clarification as needed.
- Create and distribute all reporting and communication concerning the marketplace with the capability to decipher and communicate findings
- Review existing processes in place and offer suggestions to enhance the user journey and interaction with the marketplace as Guidewire moves to a more self serve model for partners
- Ensure customers, prospects, partners and internal users have a successful and rewarding relationship via the Guidewire marketplace and partner program interface.
- Methodically follow the marketplace strategy through the creation of processes and programs that will enable the technology partner community to effectively onboard and scale
- Understand and follow the Marketplace strategy through the alignment of work efforts across teams, driving towards continuous improvement of the customer and partner experience
- Work closely with other individual teams to ensure customers and partners are able to access the enablement programs and content they need to effectively develop, deliver and use software, skills and processes
- Enter/Review all new partner application/integration additions to the Marketplace both manually and self-serve (future state)
- Perform Partner and Customers issue(s) resolution
- Develop and enhance the metric based reporting
- Act as the first point of contact for all marketplace related questions and ensure the right teams are involved in the response
- Management of marketplace functionality with an understanding who to contact in the event of an issue
Experience:
- Must have minimum of 3 years of marketplace management including process flows, approval flows, administration flows, and company/user flows
- Must have a base understanding of marketplace models and how they work within partner ecosystems to improve overall value
- Must be able to interface with the Alliance Managers and partners/customers as needed for inquiries or issue resolution
- Understand how complementary products enhance the value of a marketplace
- Base understanding of the fundamentals of SalesForce with the ability to run reports, add to pick lists and perform basic administrative tasks to keep the marketplace running efficiently