Job Description
Title: Manager, Salesforce Strategy (Remote)
Location: Rolling Meadows Illinois United States
Salary: $87,000 – $169,500
Remote: Yes
Gallagher Bassett is the world s premier provider of risk and claims management services. We believe that with proper management a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.
Overview:
Our CRM function is growing and we are seeking a highly skilled and motivated Manager, Salesforce Strategy to take on a pivotal role in driving the company’s CRM product under the guidance and leadership of the CRM Strategy Practice Lead. In this newly created position, you will be responsible for managing a team of Salesforce Administrators and optimizing the Salesforce platform to help shape the organization’s CRM product strategy and enhance overall business performance.
This position can be entirely virtual/remote/work from home and you can sit anywhere in the US.
Responsibilities:
- Collaborate closely with the CRM Strategy Practice Lead to develop and execute a comprehensive CRM product strategy that aligns with the organization’s overall business objectives.
- Define clear product roadmaps and prioritize features based on business impact
- Oversee the configuration, customization, and maintenance of the Salesforce platform to ensure optimal performance and user experience.
- Drive data integrity efforts, data governance, and data management practices to maintain accurate and up-to-date information.
- Monitor system performance, proactively identify and address issues, and implement necessary enhancements to maximize Salesforce’s capabilities.
- Collaborate with various stakeholders, including sales, marketing, customer service, and IT teams, to understand their needs and requirements for the CRM platform.
- Work closely with the CRM Strategy Practice Lead to ensure that the CRM product aligns with the broader CRM strategy and supports seamless integration with other systems and processes.
- Develop and deliver training programs for end-users to ensure proper utilization and adoption of the Salesforce platform.
- Provide ongoing support and assistance to users, addressing their inquiries and resolving any technical issues in a timely manner.
- Utilize Salesforce reporting and analytics tools to extract insights and make data-driven decisions to optimize business processes and enhance customer engagement.
- Develop and present regular performance reports to management, highlighting key metrics and the impact of CRM initiatives.
Qualifications:
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- 5+ years of experience in Salesforce administration and CRM product management.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are highly desirable.
- Experience with Oracle CPQ is a plus
- Strong understanding of CRM principles, processes, and best practices.
- Excellent analytical skills with the ability to translate data into actionable insights.
- Proven track record of driving successful CRM initiatives and achieving measurable results.
- Effective communication and leadership skills, with the ability to influence and collaborate across cross-functional teams.
