Job Description

Title: Manager QA & Customer Experience

Location: United States

Job Description

Are you someone who thrives under pressure and enjoys an exciting and challenging work environment? If so, we have the opportunity for you!

Manager Quality Assurance & Customer Experience

Full-Time, (home)based in the US

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we’ve been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role, you will be responsible for the day-to-day management of a PPD (Customer Experience team) & Quality Assurance team, including workload, assisting, and coaching.

A snapshot of this opportunity

  • Facilitate processes to ensure that final proposal documents realistically fit business needs
  • Consultation on business and technical analysis with project stakeholders and enterprise technology personnel
  • Provide subject matter expertise on travel industry practices and underlying industry technologies
  • Maintain a good understanding of all GDS and BCD Travel Technology products to ensure proper processes are developed and implemented
  • Understand current MidOffice Applications functionality and reporting
  • Implement creative uses of technology to help decrease the transaction processing time and manual involvement
  • Plan and organize projects to meet the objectives
  • Participate in activities with internal business partners to understand and gather business needs and requirements

How you can set yourself apart

  • Solid working knowledge of the travel industry, policies, procedures, and processes
  • Extensive knowledge of GDS system Sabre
  • Proven ability to handle multiple priorities simultaneously
  • A flexible approach to work and adjusting to work demands as required
  • Ability to work independently, exercising discretion and judgment
  • Strong analytical skills with high attention to detail and accuracy

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others are also high on our list. We make a difference through charitable activities in our communities across the globe.