Employer: Twilio

See yourself at Twilio

Join the team as our next Manager, Insider Risk.

Who we are & why we’re hiring

  • Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
  • Although we’re headquartered in San Francisco, we’re on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business.
  • We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

  • This position is needed to continue building and expanding Twilio’s Insider Risk program.
  • As part of the Trust & Security organization, this growing team protects the business by detecting and investigating internal threats through monitoring of insider activity based on proven analytics and indicators of risk such as malicious and accidental misuse of otherwise legitimate access to data from people inside the company.


In this role, you’ll:

  • Champion program management best practices (e.g. charter, strategy, and roadmap, and policy) for the program’s continued growth, to include effectiveness and recommendations
  • Act as the primary point of contact for leading/supporting all insider risk investigations
  • Communicate effectively with audiences at multiple levels, e.g., legal, privacy, employee relations, human resources, business leaders, and partner information technology and information security teams
  • Continue to leverage and enhance User Activity Monitoring (UAM), Data Loss Prevention (DLP), and SIEM technology solutions to address risk as it relates to all aspects of Insider Threat risk
  • Perform data manipulation and analysis in order to draw conclusions and develop metrics
  • Leverage technology and tools to power automation of processes and tasks to enable growth at scale
  • Build and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work, facilitate access to data, and navigate Program risks and challenges
  • Mentor and grow team members for their immediate and long-term careers
  • Cultivate an enterprise program that embeds insider risk processes into our daily operations


  • Not all applicants will have skills that match a job description exactly.
  • Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.
  • While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.
  • If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 3+ years of applied experience in Insider Risk domain or equivalent
  • 5+ years experience with a combination of technical investigations, networking and systems responsibilities
  • Ability to influence and build effective working relationships with all levels of the organization
  • Excellent oral and written communication skills wit the ability to self-organize, prioritize activities independently, create documentation and reporting
  • Strong analytical skills, writing skills, attention to detail, critical thinking, and problem solving


  • Experience in managing direct reports
  • Expertise with domain specific software and tools (e.g., UAM, DLP, SIEM, analytics)
  • Experience with forensics technology (e.g., EnCase, FTK Imager, etc)
  • Certified Fraud Examiner (CFE)
  • An understanding of cloud communications and the unique challenges therein of security, availability, and critical dependencies.
  • Bachelor’s degree in Cybersecurity or Information Technology, or experience in HUMINT or counterintelligence, or equivalent
  • Location This role can be in-office or remote.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

  • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.
  • That’s why we seek out colleagues who embody our values something we call Twilio Magic.
  • Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.