Job Description
Title: Manager Client Service Oncology
Location: Remote, USA
JobDescription:
We’re super into the work we do and the community we’ve built and think you might be, too.
Q-Centrix is the largest exclusive provider of clinical data management solutions to acute care hospitals. A market disruptor and innovator, Q-Centrix believes that there is nothing more valuable than clinical data, as it is critical in delivering safe, consistent, quality healthcare for all. Bringing together deep expertise across providers, clinical knowledge, data, and software, Q-Centrix provides an integrated approach that can redefine and streamline the data management and real-world application process for the healthcare industry, thereby enabling increased efficiency and exciting new solution opportunities.
Providing the industry’s first Enterprise Clinical Data Management (eCDM™) platform, Q-Centrix utilizes its market-leading software, the largest and broadest team of clinical data experts, a modern-stack software and reporting data structure, and best practices from its 1,200+ hospital partners to securely extract, curate, structure, and enhance clinical data at the highest quality level. The resulting high-quality structured clinical data is then utilized to support reporting demands, drive improved care delivery, meet financial and operational needs, enable population health workflows, and power broad research use cases. Its solutions cover a breadth of clinical segments, including cardiovascular, oncology, infection prevention, trauma, and real-world data applications. Q-Centrix’s platform enables its partners to access valuable clinical information that may otherwise be trapped across multiple workflow systems and clinical information platforms. Q-Centrix is positioned for continued growth as it integrates new capabilities and business lines.
Backed by a leading global private equity growth firm, TPG, Q-Centrix will continue to invest heavily in technology (data, software, automation), people, and processes that can accelerate access to high-quality structured clinical data at scale and facilitate greater real-world data applications.
Job Summary:
Under the direction of a Senior Manager, the Manager of Client Services, Oncology manages and directs the activities of the day-to-day Oncology operations team, ensuring we meet the statement of work requirements outlined for each assigned facility.
Supervisory Responsibilities:
Directly supervise team members at their assigned facilities including:
- In partnership with the CSL, ensure workloads are balanced across each team member
- Manage all administrative functions including review of Q-Apps worklogs, timecard approval, time off request approval, etc.
- Supervise team members’ performance utilizing productivity and quality assessments and monitoring adherence to organizational and client policies/ procedures to ensure compliance
- Lead and mentor CSL & CDL assigned to projects
- Complete performance enablement processes, including goal setting and performance appraisals for team members working on assigned facilities in collaboration with Leadership
- Increase team member engagement and retention through on-going coaching and feedback, ensuring each team member has professional development opportunities and is recognized for their accomplishments
- Foster an inclusive work environment, ensuring team members are valued for diversity of thought/bringing new ideas and encouraging collaboration
- In partnership with People Team, identify and manage performance concerns
- In partnership with Talent Acquisition, interview candidates and finalize hiring recommendations
- Other duties as needed
Duties/Responsibilities:
- Ensure consistency of products and services delivered to clients across all projects
- Provide facility status reports on case finding, abstracting and follow-up activities
- Actively assist or coordinate initiatives to obtain maximum abstractor efficiency
- Provide operational analysis of teams, including report generation on overall client deliverables
- Partner with Senior Manager to proactively manage revenue and margin for your portfolio of projects, and pursue improvement efforts as needed
- Collaborate with Project management team on new projects. Ensure CSL & CDL have a clear understanding of the scope of work
Required Skills/Abilities:
- Bachelor’s degree in operations management, business, or a healthcare field
- 2-3 years of experience managing projects, leading team operations
- Ability to evaluatecancer registry data for concordancewithcancer program accreditationand other applicablestandards
- Proven leadership experience that has made an impact on people management and operational process
- Excellent communication skills; written and verbal
- Excellent ability to delegate responsibilities while maintaining organizational control of team operations and client services
- Eagerness to maintain high levels of client satisfaction through management of staffing, workflow process and quality
- Maintains a high degree of responsibility in keeping PHI secure and confidential per corporate compliance policies
- Proficiency with MS Office (Microsoft Excel)
Preferred Skills:
- Current CTR certification in good standing
- Experience working at a CoC Accredited facility
- 1+ years of experience managing staff