Job Description

Title: Learning Designer

Location: Remote

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning

The Pharmacy Benefit Manager Operations and Services team provides high quality services to client and beneficiaries and meets that standard by running services from Medication Therapy Management (MTM), price eligibility, configurations, and beneficiary services to government services and beyond. Within Pharmacy Benefit Manager Operations and Services, our Knowledge Acceleration team oversees the development and training of technical learning for internal associates, liaising with other teams such as product learning, talent learning, and operations teams.

As a Learning Designer, you will be responsible for executing the vision and mission of the Knowledge Acceleration team to support the Pharmacy Benefit Manager Operations learning goals. Your expertise in learning experience and design will support internal associates by designing and delivering learning interactions though instructor-led training (ILT), online eLearning, microlearning, and off-road learning methods. The Knowledge Acceleration Team is looking for someone that is versatile in instructional design ( E-Learning, Multimedia) and Pharmacy Benefit Manager Operations.

The fundamentals for the job

  • Work independently and as part of a team to achieve optimal learning retention on claim adjudication systems and subsystems.
  • Create and maintain training and documentation repositories such as training materials (e.g., PowerPoint, Articulate Rise, Participant Guides, Instructor Guides, and Job Aids), recordings, and other training documentation using Abarca’s enterprise learning, such as the learning management system (LMS), Knowledge portal, and SharePoint.
  • Conduct interviews and demonstrations with various subject matter experts (SMEs) throughout the organization to gather required information or procedures.
  • Stay updated on changes to our proprietary adjudication platform, Abarca functional processes and the pharmacy industry in general regarding Pharmacy Benefit Manager Operations, then maintain the training curriculum accordingly.
  • Coordinate training sessions, focus groups, and feedback sessions following practices that ensure maximum attendance, participation, and learning.
  • Utilize various learning methodologies including SAM, ADDIE, Rapid Prototyping, and Agile Learning Design.
  • Assist in the tracking of Pharmacy Benefit Manager Operations training records and the development of dashboard reporting.
  • Stay knowledgeable of advances in learning sciences and instructional design.

What we expect of you

  • Bachelor’s degree (In lieu of a degree, equivalent experience may be considered.)
  • 3+ years of experience in training development lifecycle ( analysis, design, development, implementation, and evaluation)
  • Experience in producing several types of documents such as end user guides, online help systems, quick reference guides, reference manuals, and functional specifications.
  • Excellent oral and written communication skills.
  • We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only).

Nice to have…

  • Understanding of the Pharmacy Benefit Manager business and operations.
  • Multimedia Experience

Physical requirements

  • Must be able to access and navigate each department at the organization’s facilities.
  • Sedentary work that primarily involves sitting/standing.