Job Description
Title: Lead UX Specialist, Research
Job Description
This role could be hybrid or remote based on proximity to an office location.
At Ameritas, fulfilling life is what we do daily. We continuously strive to help our customers and employees enjoy life at its very best by reducing uncertainty, helping grow assets and protecting what is most cherished. We’re here to help people put worry behind and the future ahead and help enable a life that’s rich in family, happiness, health, and financial security. When lives are fulfilled, our mission is fulfilled.
Lead UX research across the enterprise to inform human-centered decisions and product strategy. Through user research, support, and influence UX efforts to provide insights and user-informed experiences. Collect and analyze user data to enhance UX and the customer experience across all channels and products.
Advocate for best practices and standards that maximize customer and user engagement. Define your own direction by collaborating with teams and asking the right questions. Work with complex data and mediums, drive solutioning with stakeholders and work cross-functionally. In this position, you will collaborate with key stakeholders, development, and senior partners to deliver customer insights.
Success in this role will require initiative, self-motivation, and follow through. Intellectual curiosity must drive the person in this position to actively reach out and collaborate with internal partners to search for the best solution.
What you do
- Lead UX research through generative and evaluative studies and holistic strategy development
- Solve complex business problems and integrate research throughout the enterprise
- Collaborate with Ameritas stakeholders, product owners, UX designers, and engineers on a wide array of research projects
- Build relationships and create UX research champions across the enterprise
- Drive all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out insights.
- Initiate and conduct research across the enterprise using both qualitative and quantitative methodologies
- Initiate and conduct generative and evaluative research
- Create and conduct both moderated and unmoderated UX research studies
- Use storytelling to communicate, advocate for, and socialize actionable insights in a compelling way
- Conduct UX research to inform digital experiences that meet user needs and business requirements
- Translate data into viable, actionable insights and business recommendations
- Facilitate collaboration sessions with product owners, product teams and key stakeholders to design the optimal customer experience
- Serve as subject matter expert (SME) and consultant to partners across the organization; field questions, research requirements, provide guidance and collect feedback
- Attend project and status meetings as required, providing strong UX research presence and user advocacy within cross-functional teams
- Work with and adjust to feedback
- Manage vendor relationships
What you bring
- 3-5 years’ experience working in UX research required
- 7 years’ experience working in UX research desired
- Bachelor’s degree required or equivalent combination of education and experience required
- Master’s degree in Human-Computer Interaction, Design, Computer Science, Psychology, or a related field desired
- Experience partnering with multi-disciplinary teams required
- Strong presentation skills with the ability to effectively advise and influence required
- Experience using research tools e.g.; User Testing, Userzoom, User Interviews, Qualtrics
- Proficiency in visual design desired
- Experience with Design Thinking desired
- Experience working in an Agile environment desired
What we offer:
- Our company motto is “Fulfilling Life” and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
- Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
- We’re committed to professional development, opportunity, inclusion and diversity. Team building and collaboration are also priorities.
- A total rewards package with all the comprehensive health and welfare benefits you’d expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others.
- Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training and career development opportunities.
