About the Role
LEAD USER RESEARCHER
REMOTE
ABOUT FUELED
We believe in hiring the most talented people we can find, no matter who they are or where they live.
Fueled is a digital transformation agency that works with a range of startups and global brands (e.g. Warby Parker, CLEAR, Compass, Cisco, Apple, The New York Times) to strategize, design, develop, and grow uniquely innovative products that provide long-term value for end users and our clients. Were a partner, not a vendor. That means we strive to truly understand and solve our clients problems, ultimately building the right product the right way.
Were selective with our clients: theirvaluesmust align with ours, their concepts must excite us, and their demands must require new learnings & challenges.
At our core, we define success as running an organization that makes meaningful contributions to the clients, users, and communities that we serve while nurturing healthy and balanced lives for our team members.
Were only able to accomplish all of this with the right combination of process and people. And thats where you come in.
WE’RE LOOKING FOR…
AcontractUser Research Lead with deep expertise in creating user-centered mobile and web products. Youll work with a variety of project teams to solve tough problems and craft elegant user experience solutions. This is a truly cross-functional role, and entails close collaboration with our Product Managers, Designers, and Engineers. There is a possibility of extending thecontractto a full-time position.
ROLES AND RESPONSIBILITIES:
- Lead both qualitative and quantitative user research to inform product concepts and roadmaps
- Conduct user interviews, focus groups, and surveys for contextual information gathering and concept validation
- Conduct moderated and unmoderated usability testing
- Own research artifacts and activities, including comparative audits, market research, and card sorting exercises
- Partner with the Design Team to build wireframes and interactive prototypes
- Synthesize research outcomes into data-driven product recommendations
- Champion principles of usability and user-centered design throughout the company
THE IDEAL CANDIDATE:
- Has 5+ years experience in a mobile User Experience Design or User Research role and a portfolio that showcases relevant work
- Is an expert at crafting and conducting user interviews and usability studies
- A strong command of modern design and research tools such as Figma, Figjam, Maze, Lookback, and UserInterviews.com
- Has solid product sense, a keen understanding of design principles, and an eye for great user experiences
- Can craft and clearly communicate recommendations and rationale in executive-level client presentations
- Is innovative, creative, and an outside-the-box thinker
- Can handle uncertainty and ambiguity like a pro, and make smart decisions with limited information