Job Description

Title: Lead Product Manager, Payments & Authentication

At Scribd (pronounced scribbed ), we believe reading is more important than ever. Join our cast of characters as we work to change the way the world reads by building the world s largest and most fascinating digital library: giving subscribers access to a growing collection of ebooks, audiobooks, magazines, documents, Scribd Originals, and more. In addition to works from major publishers and top authors, our community includes over 1.9 M subscribers in nearly every country worldwide.

Have you heard about our future of work program, Scribd Flex? As a key principle, we embrace flexibility and allow employees, in partnership with their manager, to choose the work-style that best suits their individual needs and preferences. And, we create intentional in-person moments with each other that build culture and connection.

About the Team and Role:

We understand that payments and authentication are not just transactional but the foundation for building trust with our customers and delivering exceptional experiences. The Payments & Authentication team s mission is to provide secure, reliable, and convenient payment and authentication solutions that not only meet the needs of our customers but also exceed their expectations. We believe that these systems are the backbone of our business and operations.

By leveraging our deep expertise in payments and authentication, we empower our customers to subscribe with confidence and ease. Whether it’s enabling secure online payments, or innovating new authentication methods, or preventing fraud, we are committed to driving the evolution of the payments and authentication landscape. Join our team where you will have the autonomy to make a significant impact on the product portfolio.

About You:

As the payments and authentication product lead, you will enjoy the opportunity to work across the organization, drive innovation, and shape the future of our offerings. You will be responsible for leading the development and execution of our payments and authentication product roadmap. You will work closely with cross-functional teams, including engineering, design, finance and operations to deliver industry-leading payments and authentication solutions that meet the needs of our customers and drive business growth. Your role will require a strong blend of commercial/business acumen, technical expertise, and a keen eye for detail. Your product expertise will also be crucial in mentoring the next generation of product managers across Scribd.

You Will:

  • Take ownership of the payments and authentication product portfolio, providing strategic direction and driving its growth and success.
  • Lead the end-to-end product lifecycle, from conceptualization to launch, while ensuring alignment with business objectives and customer needs.
  • Work autonomously and collaboratively with cross-functional teams, including engineering, design, operations and finance, to define product roadmaps and prioritize initiatives.
  • Drive innovative solutions and enhancements to our offerings, leveraging industry trends and customer insights to deliver exceptional user experiences.
  • Mentor and guide junior product managers, fostering their growth and development in product management excellence.
  • Monitor market trends, competitor activities, and regulatory changes in the payments and authentication landscape, proactively identifying opportunities and addressing challenges.
  • Drive data-driven decision-making by leveraging analytics and user feedback to continually improve product performance and optimize customer satisfaction.
  • Champion a culture of innovation, creativity, and operational excellence within the team, fostering a collaborative and high-performance environment.
  • Stay at the forefront of emerging technologies and industry advancements, sharing insights and best practices with the broader team.

You Have:

  • Customer-Centric Mindset: Focus on understanding customer pain points, needs, and behaviors. Ability to translate customer insights into meaningful product enhancements and seamless payment and authentication experiences.
  • Payments Industry Knowledge: Deep understanding of the payments and authentication landscape, including payment methods, processing networks, regulations, compliance, and security standards. Knowledge of emerging trends, technologies, and innovations shaping the industry.
  • Product Management Expertise: Strong product management skills, including product strategy, roadmap development, requirement gathering, prioritization, and go-to-market planning. Ability to effectively manage the entire product lifecycle and deliver exceptional user experiences.
  • Technical Aptitude: experience with payment technologies and systems, such as payment gateways, card processing, mobile payments, and fraud prevention. Ability to collaborate effectively with engineering teams and provide technical guidance.
  • Business Acumen: Solid understanding of business principles, revenue models, and profitability analysis. Ability to analyze market trends, customer needs, and competitive landscapes to drive strategic decision-making and business growth.
  • Analytical Skills: Proficiency in data analysis and interpretation to drive data-driven decision-making. Ability to leverage metrics, user feedback, and market research to evaluate product performance, identify opportunities, and optimize product offerings.
  • Leadership and Mentoring: Strong leadership skills with the ability to inspire and motivate cross-functional teams. Experience in mentoring and developing junior product managers to foster a culture of excellence and innovation.
  • Collaboration and Communication: Excellent collaboration skills to work effectively with stakeholders across different teams and departments. Strong communication skills to convey complex concepts, influence others, and drive alignment.
  • Agile Methodologies: Experience with agile product development methodologies, such as Scrum or Kanban. Ability to thrive in a fast-paced, iterative environment and adapt to changing priorities and requirements.