About the Role
Title: Lead Experience Researcher, Remote
Location: Lead Experience Researcher, Remote
Type: Full Time
Workplace: remote
Category: Experience Design & Research
Job Description:
The Lead Experience Researcher is a key member of the Experience Design and Research (XDR) team at Aledade. Our multidisciplinary XDR team accelerates the ability of primary care practices to improve health outcomes for their patients by equipping them with thoughtfully crafted technology. We ensure that the design of Aledade products & services consider the needs of clinicians, practice staff, internal Aledade teams, and patients, fitting within their existing environments and workflows. As a Lead Experience Researcher, you will play a critical role in deeply understanding our practices and their patients, developing empathy for their day-to-day challenges, and informing how we craft digital interfaces and service workflows that simplify the inherent complexity of value-based care. Your work will be guided by our core values of community, joy, evidence-based experiences, inclusive design, sustainability, and exploration.
For this role, we seek a Lead Experience Researcher to focus on the needs of patients and medical practice staff in primary care settings. You will work with a cross-functional team to deepen our understanding of clinical workflows and help ensure that new features deployed through our applications are useful, usable, and well-received.
Primary Duties:
- Develop and manage a comprehensive research roadmap across multiple features connected to a broad product offering, in alignment with product goals and business needs.
- Expertly conduct foundational and evaluative user research activities. Analyze and synthesize data to uncover actionable insights.
- Communicate with impact by turning complex research findings into compelling stories, reports and presentations that resonate with stakeholders, executives, and product teams to influence design and product decisions.
- Collaborate with the other designers & researchers in the XDR practice to elevate human-centered design thinking and build team intuition about internal and external users.
Minimum Qualifications:
- 8+ years of professional experience in user experience research, product research, usability testing, fieldwork or something similar.
- Possess a Bachelor’s degree (or equivalent experience) in human-computer interaction, ethnography, psychology, or a related field.
- Experience managing a roadmap of user research projects across multiple, related domains
- Exceptional communication and storytelling skills. You can clearly articulate complex concepts and tailor your message to diverse audiences.
- A skilled project manager able to independently scope, facilitate, and execute projects, meet deadlines effectively, and adjust methods based on the budget and time available.
Preferred Knowledge, Skills, and/or Abilities:
- Master’s Degree
- Advanced quantitative research expertise
- Experience working in complex and or highly regulated industries such as healthcare
- A customer data triangulator with experience incorporating data points from a variety of sources such as product analytics, customer success feedback, customer insights surveys, and business intelligence dashboards to tell a holistic and nuanced narrative. Your synthesis of the data is appropriate to the audience and used in decision making.
- A skilled facilitator of learning. You bring cross-functional stakeholders on a journey to understand user needs in context and translate research data into actionable recommendations for multiple features or an entire product or service.
- Proactive about seeking industry-level and market-level knowledge to round out your understanding of your customers, their environment, and their context.
- Able to serve as the keeper of foundational knowledge for your product or service area; you synthesize research findings into experience maps such as user journeys and multi-actor workflow maps that have a long shelf life
- Proactive in identifying forums and opportunities to evangelize and share deliverables to the right people.
- Proactive in building and maintaining a healthy network of cross-functional partners, including analytics teams. You serve as a point of escalation for difficult decisions and conversations in your cross-functional team, and help facilitate resolutions that help the team move forward.
- Organize and drive feedback forums for your work and take an active role in negotiating the prioritization of feedback.
- Owning team processes and rituals and creating a culture of support and safety. You identify process and infrastructure improvements to continually make the team more efficient and high quality.