Job Description
KYC Implementation Manager
US – Remote
As a KYC Implementation Manager, youll be a trusted advisor to our clients as they onboard and build out their Know Your Customer (KYC) / identity verification workflows. Each client has unique risk and identity verification standards – you will be providing technical and operational guidance to help them effectively leverage our platform to detect, fight, and mitigate fraud.
You will work closely with the Implementations, Account Management, and Risk teams to build out client verification workflows that streamline the client onboarding experience and minimize risk exposure for our clients. Additionally, you will work with MANTLs product team to suggest improvements in the products to help clients achieve higher automated verification rates and lower fraud losses.
You should be comfortable managing client-facing communication across mature organizations and interfacing with executives, project leads, and operational teams while acting as a customer advocate internally.
About You:
- 4-5 years in a tech industry client-facing role where you have taken on the role of manager or consultant, guiding the customer through best practices and key change management decisions
- Technical aptitude to learn quickly, rapidly build product knowledge, and to build configurations; an understanding of web applications (e.g. json, xml, etc) and web services API’s (e.g. SOAP, REST, etc.)
- You are hyper-organized with the ability to intelligently prioritize multiple competing projects and multiple streams of internal and external communication
- Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable to different audiences
- A passion for problem-solving, with a strong ability to recognize flawed processes or repeated issues and build scalable solutions
- Experience creating cross-team processes and documentation
We Are Looking For:
- Prior experience with bank or similar KYC / Credit / Risk decisioning systems (internal or external)
- Prior experience at a FinTech company or other financial institution subject to rigorous regulations
- Prior experience in both enterprise software and a growth-stage technology/SaaS company
- Familiarity with Zendesk, Slack, and JIRA